Do you combine postage?
We are more than happy to combine postage when two different items are purchased from us. Once you have completed your order please ensure that you request a total and we will send an invoice with the correct postage to pay.
If you are unsure as to how to request a total, then please send us a message via the ebay messaging system letting us know that you have completed your order and that you would like a total. Please note that this process is not automated, we are often busy packing orders and you may have to wait a while for us to send you a total. Please do not pay until you have received the updated invoice from us.
Please do not pay for your items individually and then ask us to combine the postage afterwards. If you pay for your items separately they will be dispatched as separate parcels.
Sometimes the invoice can be treated us junk mail in error so if you have not received an invoice from us within a few hours, please check your junk mail.
Please note that it is the buyers responsibility to request and wait for the combined postage invoice.
What will happen if an item is out of stock?
We aim to keep all items in stock, but on an occasion where an item is out of stock we will notify you and you can choose from one of the following options.
1) Send out your order without the item and forward it when it is back in stock, at no extra cost to you.
2) Send the whole order when the item is back in stock.
3) A refund for the out of stock item.
What if I want to cancel my order?
If you wish to cancel your order you can notify us by email to ebay@partypartyculars.co.uk or call us on 0845 6522278 before we have dispatched the goods to you, or where the goods have already been dispatched they may be returned for any reason within 7 working days of receipt for a full refund (less the cost of delivery) or exchange. The cost of returning the goods to us shall be bourne by you. Please see our Returns and Refunds policy for further information.
What about toy safety?
All of the toys on Party Partyculars website comply with the European Toy Safety Regulation CE mark and age guidelines where appropriate. Unless specifically stated, toys are UNSUITABLE for children under 3 years old.
What about balloon safety?
Adults should always inflate balloons and supervise their use with children under 8 years old.
Do you ship internationally?
Sorry but this present time we only dispatch to UK, and the Channel Islands. If you are based in Ireland and would like us to place an order with us. Please contact us.
Who will deliver my order?
We use Royal Mail and couriers to make our deliveries.
I received my dispatch notification but my parcel has still not arrived?
If you have not received your parcel within the expected timescale, please contact us by using the ebay messaging system or by email ebay@partypartyculars.co.uk
In our experience if a parcel has not turned up please check at your local Post Sorting Office as 9 times out of 10 they may have tried to deliver it but have not left a card. It might sound silly but please also check with your neighbours or even the people you live with. We have had many customers you have come back to us and only to find out that someone has already taken delivery of the parcel but forgot to mention it to them.
What happens if my order is damaged?
In the unlikely event you receive any products which are damaged or faulty, please contact us by email within 7 days of receipt of the products. We will then contact you to arrange either a refund or replacement product(s) to be sent. You will need to return the damaged/faulty product(s) to us in the original packaging. Party Partyculars Ltd reserves the right to have the damaged product(s) returned before a refund or replacement is given. We will also refund the cost of returning the faulty product(s) to us.
What happens if my order is lost?
If your order was sent by Royal Mail we will not be able accept claims for non-delivery until fifteen working days after the date of posting, because that is the way the Royal Mail works. If this means that you may not have your order in time for your party, then please contact us and we will try and get another parcel out to you in time for your party but you will need to pay for this.
If the parcel shows up then please return it to us unused and in a resalable condition and on receipt we will issue you with a refund. If the parcel has still not arrived after the 15 working day period, then please contact us to discuss the next step.
If the parcel is returned back to us because they could not deliver it then we will issue you with a refund on receipt and notify you.
Any other questions?
If you require any further information or have any questions, please contact us via the ebay messaging system or email us at ebay@partypartyculars.co.uk
Return of goods - 100% money back guarantee!
Party Partyculars want you to be 100% satisfied every time you shop with us.
Any product(s) purchased from Party Partyculars may be returned for any reason within 7 working days of receipt for a full refund (less the cost of delivery) or exchange. The cost of returning the product(s) to us shall be borne by you.
If you wish to return any product(s) please contact us via the ebay messaging system or by sending an email to ebay@partypartyculars.co.uk to let us know you will be doing so.
Before returning your goods please note the following:
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You must ensure that the product(s) you return to us are in the brand new condition, with the same unopened packaging you received it in. You must include a copy of your invoice when you send the parcel back to us, as failure to do so may result in delay of any refund.
Please send you returns to:
Party Partyculars Ltd
22 Burley Close
London
SW16 4QQ
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We regret that outbound shipping costs cannot be refunded. For exchanged product(s), you may be asked for a nominal fee as a contribution towards any additional postage of shipping depending on which shipping method you require.
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We are sorry but we are unable to replace or exchange any product(s) until the original has been received by us. If you need any product(s) urgently, we would suggest you place a second order for the new product(s) and send the original back at a later date.
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You are responsible for any returned product(s) until they reach us. We strongly recommend that you use a 'signed for' delivery method e.g. Recorded delivery, as Party Partyculars cannot be held responsible for product(s) lost in transit.
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We aim to make refunds within 7 days of receipt of the goods. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
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All refunds will be made using the original payment method, and details.
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