We are now offering FREE 1st Class Delivery on ALL items within the UK!
If you need your package quickly you can choose to send by Special Next Day delivery for an extra charge.
Estimated Delivery Times are as follows:
1st Class UK - 1-2 working days.
Express delivery UK - 1 working days (order & pay before 12:30pm to receive your order by the Next Day.)
Airmail Europe (European Union)- 7-10 working days.
Airmail Worldwide - 10-14 working days.
These delivery times are by Royal Mails estimated times. Please do not include weekends when counting as Royal Mail don't class them as working days. 9 times out of 10 they deliver before the times given.
Latest recommended posting dates for Christmas 2013
December 4th - Asia, Far East (including Japan), New Zealand.
December 5th - Australia and Worldwide
December 13th - EU, Europe and USA
December 18th - 2nd class UK only!
December 20th - 1st class UK only!
December 23rd - Special Delivery UK only! (Please order before 12:30pm to guarantee this service)
We offer a 24 hour dispatch time. That means from getting payment for your order we will guarantee to get it out by the following working day at the latest.
In reality most items ordered before noon will go on the same day of ordering. If ordering colours please make sure you message us with your choices or dispatch will be delayed. Do not reply to automated emails as these answers can often be lost.
We get mail collections from Monday to Friday only. Royal Mail and other couriers do not count Saturday and Sunday as working days and this should be considered when ordering your goods.
In the case of overnight delivery we will attempt to get your order out on the same day but please remember that we do have to process, pack and dispatch it so we ask for a cut-off time of 12.30pm to allow time for dispatch. Orders received after that time may not be dispatched until the following day. If ordering on a Friday please remember that Royal Mail charge extra for Saturday delivery so your standard overnight will not arrive until the Monday. If in doubt please get in touch before ordering as we would hate to let you down!
Item not delivered?
In the majority of cases Royal Mail deliver quickly and well within the times quoted. However occasionally there may be a delay in delivery times.
If you are one of the few unlucky ones that have not received your parcel please remember that the times for delivery are only estimates and if possible allow an extra day or two in case of problems on the part of Royal Mail.
If you still have no joy, contact your local delivery depot to see if you package is there. Frequently items are returned there if the customer is not in. Unfortunately it happens quite often that Royal Mail do not leave a card! Please remember that some of these items come in the van depending on order size and may not come via your regular postie however good he or she is!
If neither of these help and you still have no package please send us an ebay 'where is my item' request. We will then look into it for you and either refund or replace where items have been lost.
Please be aware that Royal mail do not consider an item lost unless 10 working days have passed! Unfair I know, but that is when they then accept that it has actually been lost!