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Delivery FAQ’s

We do offer standard 24hr UK Mainland delivery which is FREE in most of our listings.
The estimated delivery time is displayed on the listing of each rug and is also shown when you add the item to your shopping basket.

How will I know when my order will arrive?
When your order is despatched the respective courier company will email your delivery tracking information allowing you to see when your order will arrive.

What if I miss the delivery?
If you miss the first delivery attempt our courier will leave a card allowing you to re-arrange the delivery on a convenient date or you can contact us to re-arrange the delivery.

If you are not re arranging the delivery, the courier might attempt the second delivery the following working day.

What if I want to Re-schedule a delivery after missing 2 delivery attempts by courier?
An extra postage cost of £20.00 shall have to be incurred for re-delivery of the rug in case no one is available to receive the delivery.

Can my order be delivered to a different address other than my billing address?
Yes, we can deliver to an alternative address or even your place of work if this is more convenient for you. Please Note: The change of address shall be provided at the time of purchase or before dispatch.

Can my order be left with a neighbour?
Yes, our courier may try to deliver your order to a neighbour if you are not home UNLESS you contact us before despatch to request delivery to your address only.

Can my order be left in my porch, shed, garage etc?
We cannot leave your order without a signature as that is considered as the proof of delivery by the courier company.

Your obligations:
Upon receipt of the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for.

Delivery Options:
UK Mainland 8.00am to 7:00 pm – FREE
UK Mainland BEFORE 12 Noon* - £20.00
UK Mainland BEFORE 10.30am* - £20.00
UK Mainland SATURDAY - £30.00

Offshore UK Delivery: Please contact us to get a postage quote for the following locations
Northern Ireland Delivery
Republic of Ireland (Eire) Delivery
Jersey / Guernsey Delivery (VAT Exempt)
UK Offshore Islands (Includes Isle of Man, Isles of Scilly, All Scottish Islands)

Please contact us regarding the postage cost for the Offshore UK Delivery. These delivery options are available to select when placing your order.