Dear my friends,
This is Simon. The manager of ovalgem.corp. We are sorry for any inconvenience. We are off on holiday for the Chinese Spring Festival. The holiday is from 30th, Jan to 16th,February. If you have any questions (emails), we will reply on 17th, February as we will be back on 17th, February. So you need wait a few days. We appreciate your understandings. Please rest assured that we will be back in time to reply all what you email or request.
If your item paid during the period, items will be shipped out once we are back to our office. If you do not receive your items which were paid before our holiday or need a replacement or refund, please would you wait a few days? Once we get back, we will response to you and do what you need. Please kindly do not leave negative or neutral feedback to us when we are on holiday. Anything you want, we will do it for you when we get back.
Thank you very much for your understandings! Happy New Year and Best Wishes to you,