If you need to return a product to us, we will be happy to offer a refund provided we receive your returned item(s) within 30 days of dispatch and they are still in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:
Return the product(s) to us immediately at:
Universal Music Direct c/o Arvato D2C,
If you no longer have the original packaging, please include the name and address of the person who ordered the product and the order number in the returned package.
Please note: if you have opened/unsealed the product itself, e.g. shrink wrapping, you may lose your right to return it in certain circumstances.
We will always offer you a refund or exchange on any damaged or faulty goods received. Please ensure you include a note detailing the exact nature of the damage or fault when you return your item so that we can take the appropriate action.