UK Standard items are usually received within three to five days (but can take up to 14 days). Please note: we can not deem an item as lost until 14 days after dispatch.
If you live in Europe and you have selected Standard Delivery, you will usually receive your item(s) within 3-6 business days.
If you live outside of the European Union (EU) and you have selected standard delivery, you will usually receive your item(s) within 6-10 business days.
Please note that with both European and other international standard delivery, we can not deem an item as lost until 21 days after dispatch.
Please note that items shipped using standard delivery are not on a tracked service. We would strongly recommend using an express service for any high-value items.
UK Express orders placed between Monday and Thursday are usually processed within 24 hours and dispatched the next business day.
Please note that with this shipment method, a signature is required upon delivery.
International express delivery times vary by country but will take a minimum of 3 working days following dispatch. A signature will be required upon delivery.
If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. If you still have not received your item after contacting your local sorting office, please contact our support team on firstname.lastname@example.org or call us on 0845 070 2036 Monday to Frday 8am - 6pm and we'll be happy to assist you