RETURNS & REFUNDS
ITEMS ORDERED IN ERROR
If you find you have ordered a *product in error and wish to return it, please inform us via Ebay messages and we will give you a returns number to quote on paperwork to be included with returned goods. Please check individual listing to see how much time you have to inform us of this return. The goods are returned at your own expense to Returns Dept, OfficeStar Group Ltd, Acorn Building, Mushet Park, Coleford, Glos. GL16 8RE to arrive with us no later than 3 days after you have received your returns number. Goods must be sent by a trackable and signed for service. You will receive a credit or refund (minus 20% restocking charge) within 30 days of receipt of goods. All items must be unused and in original packaging.
SHORTAGES AND MISSING ITEMS.
In the unlikely event that you find a product missing from your order but it is detailed on the delivery note as supplied (rather than backordered) please notify us immediately and in any case within 3 working days of receipt of order by Ebay messages. We will then ensure your missing item is replaced free of charge.
FAULTY OR DAMAGED PRODUCTS.
Should we deliver an item to you which is damaged, broken or faulty on arrival, please advise us WITHIN 3 working days of receipt of goods by Ebay messages. We will then arrange for the item to be collected and replaced free of charge.
If you receive a different product to that detailed on the delivery note please advise us immediately upon delivery and in any case within 3 working days of receipt of order by Ebay messages. We will then ensure that the incorrect item is collected and your missing item is replaced free of charge.
*This excludes some Items of furniture, and all bespoke or specially ordered items which can only be returned under special circumstances. This does not affect your statutory rights
Tel: 01594 810081 Fax 0800 137 522 Email firstname.lastname@example.org