We do our best to serve each and every customer the best we can and we understand that on occasion you might need to return products.

Please note we can only accept a return if the item is in its original packaging and with all the components.

If for any reason you are not completely satisfied with your purchase you can return the product to us within 14 days of delivery.

Shipping and handling fees are refundable, but only if there is an error with the dispatch process.

Customers are responsible for return shipping with original packaging included, and sufficient outer packaging to protect the unit in transit. Please remember to obtain and keep proof of postage when you send the item back. Proof of postage does not cost anything however without this there could be a delay in your refund being issued.

Please note that under no circumstances will we refund for return P&P unless upon testing, a fault can be found with products. Please note that all items are fully tested once returned.

Merchandise received back damaged or with missing components will not be eligible for refund.

On receiving the item, we will endeavour to process all refunds within 5 working days.

Please contact us by email before sending any items back for our detailed returns procedure - please ensure that written details of the fault are included with any returns.

How to return and item

Please follow the instructions below to raise a returns request.

1. Go to My eBay. You may be asked to sign in.
2. Click Won.
3. Next to your listing, select return this item from the pull-down menu.
4. Select "I want to return an item" and click Continue.
5. The "Return an item" form appears.
6. Review the next page and click Request return.
7. We will review the request and provide return address.
8. You can prepare postage right away and click Continue.
9. Post the item to the seller.