Bread Crumb Link
FAQ


Payments
Q: Where are you based and do you have a sales showroom or retail store?
A: Our warehouse is based in Goole, however we do not have a showroom or retail store which allows us to keep our prices low! We do however offer a 7 day no-quibble moneyback guarantee should you wish to return furniture if not suitable. Please read our terms & conditions for further details

Q: How can I pay for my purchased items?
A: We accept most forms of payment. Credit/debit card payments are submitted through PayPal.
If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone, please call 0845 486 3030 with the product details and have your card available for payment. We can also accept payments via cheque and bank transfer. Again, if this is your chosen payment method then please call us on 0845 46 3030.

Order Process
Q: What happens after I process my order online?
A: Once you have completed your order online the following process will take place:

1. Your payment is processed. If there is a problem with the card we will call you.
2. We send you an email after the purchase to confirm your order. If there are any problems with the details please contact us immediately by return email.
3. Please refer to the products information for approx delivery times. If your item is out of stock or we can not achieve the delivery times as stated on the product pages we will email you and inform you of the position and when the item is due back in stock for dispatch.
4. When your item is dispatched we will email you. You can also track your item via the tracking page linked to your initial order email.
5. You will then be called/contacted by our delivery company within 48 hours of your order being dispatched from us to arrange delivery. Our delivery company will normally deliver to mainland UK addresses within 7 days, but please refer to our delivery page for full details of this.

Products
Q: I found the product I want to buy but I have seen it cheaper somewhere else.
A: We believe that our prices are already low, but if you have found exactly the same product for cheaper then please email or call us and we will aim to beat their price.

Delivery
Q: What will delivery of my item(s) cost me?
A: FREE. We offer free mainland UK delivery on all orders over £250. Orders under £250 add an additional charge of £20.

Q: Can you deliver outside mainland UK? (i.e Northern Ireland, Republic of Ireland etc)
A: We can deliver outside mainland UK. We can deliver to any address within GB Mainland via our normal courier. Deliveries to: AB, IV, PF, KW, PA, Scottish Isles, Republic of Ireland and Northern Ireland are possible via selected couriers that we use, although we do ask for an additional shipping change for these destinations per product. For a quote to your address: Please email for a quote of the extra delivery charge.

Q: When will my goods be delivered?
A: All our products are stocked in our central warehouse and will be despatched within 7 days of us receiving the order.

Guarantees
Product returns and refunds
Q: Can I return goods if I am not satisfied?
A: Yes we offer a 7 day money back guarantee provided that you comply with our terms and conditions regarding this.

Q: How do refunds work?
A: In the case that you will be issued a refund, it will be processed within 14 working days.

Contact us
Q: How can I contact you?
A: Should you have any requirements for support or service please phone us on 0845 486 3030, our phone line is open during standard working hours from 9.00am till 5.00pm Monday to Friday. Please leave a message if we do not answer or outside of these times and we will get back to you shortly.
Full contact details including email can be found in the contact us page.

Complaints
Q: If I have a complaint, what should I do?
A: If you are unhappy with any aspect of our service, please email us at sales@oakfurnituredirect.info We will acknowledge receipt of your complaint within 24 hours and we will do our very best to fix any problem that you may have.