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STORE POLICIES
Communication:
Payment:
- Use Ebay Checkout to pay
- Inform us to send you the combine invoice with discounts when you are all done shopping
- We expect payment within 24 days of winning
- We only accept PAYPAL
- We cannot accept any check and money order
Unpaid Assistant:
- If payment hasn't been received after 24 days of winning, Unpaid Item Assistant will automatically open and close case(s).
- The item may be relisted
Shipping:
- We ship the item(s) from Monday to Friday (China Time). Most items are shipped within 1 working day (except public holidys and unexpected things) by airmail or EMS (express mail service), but the fewest items are shipped after 4 days due to lack of the stock
- It normally takes about 8-16 working days to USA, Canada, Australia, New Zealand, and Europe. The actual, applicable tariffs, and duties in your country are out of our control
- According to our experience, the parcel could take 12-20 working days to reach due to the delay of the Customs Clearance, bad weather, public holidays or local events
- We cannot ship the parcel to the countries not listing on Ebay
Discount:
- If you buy 9 items (less than 10 items), we charge £2.00 for the first item and deduct £1.50 for each additional item.
e.g. you buy 3 items as follows: £2.00 + (£2.00-£1.50)x2=£3.00
- If you buy 10 items and more, we offer additional 8% shipping discount besides deducting £1.50 for each additional item. However, we cannot offer this preferential discount for on sale/clearance/promoting items.
e.g. you buy 10 items as follows: £2.00+(£2.00-£1.5)x9=£6.5 x (1-8%)=£5.98
- If you buy on sale/clearance/promoting items, there is no further postage discount except deducting £1.5 for each additional item
Tracking:
If you do not receive the parcel after 20 working days of mailing date, please contact us via Ebay as soon as possible
Return:
- Please contact us if there is any problem within 14 days of receipt.
If you receive the damaged/wrong item, please inform us via Ebay within 2 days of receipt in detail OR if you haven't received the parcel after 20 working days of mailing date. We will refund in full based on the confirmation
- Guaranteed money back/exchange within 14 days of receipt if dissatisfaction. Before we refund the payment, the item should be returned in original condition. However, two-way shipping cost is non-refundable
- If the parcel is returned to us with "no one claims" on local post form, we are not responsible for the return
Technical Problem:
Due to technical problem, sometimes we cannot receive your information by our email address. Please try to contact us via ebay
Feedback:
Feedback is automatically sent to you after you leave us positive feedback
Others:
- Specific: Please send us message via ebay if you have any shipping requirement within 12 hours of payment date
- Invoice: We will provide commercial invoice if required
- Privacy Policy: We guarantee not to sell, loan, trade or publish our customers' personal information to the third party. We takes our customers' privacy seriously
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