Payment & Delivery

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. We accept payment by most major credit and debit cards using the Paypal system. This is a secure method of payment. We also accept payment via cheque or postal order. If for any reason we are unable to fulfill your order we will contact you with the status of your order at which point you may cancel the order placed and receive a refund of any payment made.

Delivery

The delivery costs for the UK are as follows:

Delivery charges are shown on each of the listings, discount on postage is available on multiple purchases. We only deliver within the mainland UK. For overseas orders please contact us prior to making a purchase. We cannot guarantee delivery times but we aim to deliver within 2-3 working days. Some orders may require a signature on receipt.

Delivery charges for courier shipping(upto 20kg):

Some items listed can be delivered by courier. Please check your zone to confirm the shipping charge.

Zone A: £8.99. All England & Wales.

Zone B: £9.99. Postcodes. DD,DG,EH,FK,G,KA,KY,ML,TD,AB1 to AB16,AB21 to AB25,AB30,AB39,PA1 to PA19,PH1 to PH3.

Zone C: £25.99. Postcodes. AB31 to AB38,AB40 to AB56,IV1 to IV28,IV30 to IV32,IV36 to IV40,IV52 to IV54,IV63,KW1 to KW14,PA21 to PA38,PH4 to PH41,PH49 to PH50,Northern Ireland.

Zone D: £29.99. Postcodes. HS,IV41 to IV49,IV51,55 & 56, KA27 & KA28,KW15 to KW17,PA20,PA41 toPA49,PA60 to PA78,PH42 to PH44,ZE,Isle of Man(IM),Republic of Ireland,Channel Islands.

Cancellation

You have the right to cancel your order within fourteen working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. If an item is returned due to not being required or ordered by mistake we are unable to refund the initial or return shipping costs.For cancellations contact customer_services@nevillesdiy.co.uk

After-Sales Services and Guarantees

All goods listed for sale are new and are covered by the manufacturers guarantees.If for any reason a product has failed within the guarantee period, we will either repair or replace the said item if the item is genuinely at fault. Return shipping costs are not covered by this service. In the event of a claim you must contact us first either by telephone, fax,or using the after_sales@nevillesdiy.co.uk  email address.

Customer Service

Any complaints regarding the goods or services supplied should be made to:
Nevilles DIY, Head Office, 17 Grove Park, Barlby, Selby, North Yorkshire, YO8 5LP.

Telephone 0560 114 8479 (BT national rate landline) or using the customer_services@nevillesdiy.co.uk email address to enable a rapid and effective communication with you.You can e-mail, write, telephone or fax us with your complaint.

 Our normal office hours are 9.00am - 5.00pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

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