Your experience is very important to us and as such before leaving any feedback if you are not completely happy with any part of the order, please contact us first, as we would very much like to have the opportunity to put things right and learn from your experience.
What payment methods are accepted on eBay?
Payments over eBay can only be accepted by PayPal. However PayPal accepts credit or debit cards without creating an account. We accept all major cards includes Visa, Visa Debit, Master Card, Electron and Switch & Solo
Can I order over the telephone?
If you prefer to speak to someone about your order, you can call us. Frank Howard’s line is open from 8am until 5pm Monday to Friday.
Please note: eBay do not allow us to make transactions outside of eBay. Please call us for details on 01376 327454.
Please note that your order may be delayed or even cancelled if the security checks on your payment do not match. We also reserve the right to request an additional shipping charge, should the location of the delivery address attract an additional surcharge. You will be contacted via email in such an event. Where possible please leave a telephone number as this can speed up making contact.
All our listings above £99 are FREE delivery to Mainland UK only.
For all non-mainland UK deliveries, such us Channel Islands, Scottish Highlands & islands, Isle of Wight, there may be additional surcharges depending on the size and weight of your order. Please contact us for shipping rates.
A limited selection of products have special carriage applied due to size and weight, but this is clearly shown in your basket before checkout
For all Buyers outside of the UK must contact us before bidding to obtain shipping costs to your address. Non EC countries’ Customs laws may result in extra charges when goods are imported to those countries. All non UK buyers must ensure they are aware for any rules applying to their imports. Goods to the above destinations will not be shipped unless extra charges have been paid.
Estimated delivery times can be found on the individual listings; these are only for Mainland UK and may take longer to locations further afield. The delivery time is based on recommendation from Royal Mail and other carriers we use, however during peak times of year, and exceptional circumstances these can take longer. We will always do our best to provide you with as much information that is available.
IT IS THE BUYER’S RESPONSIBILITY TO ENSURE THAT PARCELS CAN BE RECEIVED. Many carriers will not leave parcels without a signature. If no one is in to sign for the parcel, the driver many leave the parcel with a neighbour or will leave a card instructing you to contact your local depot. YOU MUST FOLLOW THE INSTRUCTIONS ON THE CARD. If no contact is made, the carrier will return the parcel to us. This will result in further delivery charges before the parcel can be re-sent.