Goods are delivered by Royal Mail and will require a signature on receipt as we dispatch all orders via recorded delivery. If you are not available to receive the parcel the driver will leave a card with the details of how to collect your parcel from the depot. If the item is returned to us as a result of Failure to collect a delivery charge will be incurred if the recipient requires a delivery to be redirected.
nacdesigns will always ensure items are safely and securely packaged, therefore we will not accept responsibility for any items damaged in post as they will leave us in pristine condition. We always obtain proof of posting should items go astray in post. In the unlikely event this occurs we will do our utmost to assist you in tracking down the parcel however it is down to the customer to make any claim.
At nacdesigns, we want you to be delighted every time you purchase from us. Our immediate concern is to resolve your issues as soon as possible and ensure that you are fully satisfied with your product. We do recognise that from time to time we may not be able to meet your requirements and in these instances, you may want to return items to us.
Before your order is dispatched we endeavour to ensure the goods are quality checked to the highest standard and leaves us in pristine condition. If in rare case you receive the item in defective condition please contact us immediately at firstname.lastname@example.org. We will then advise you on how to proceed with the return.
If you are not completely satisfied with your purchase,you should request a returns in ebay resolution centre. Items must be returned to us within 14 days of receipt, please note certain items are non-refundable, these are clearly marked with the product.
Sale items or reduced items and items sold in auction are non returnable.
All free gifts must be returned with items that are returned to us for a refund.
we will exchange the goods or issue a full refund for the price you paid for the item excluding p&p. Items bought with free shipping will also be refunded by deducting the shipping cost that occurred to us when sending it out to you, same procedure applies in any of these cases. Items that are exchanged will also be on the buyer to pay towards p&p and you may only exchange once only. However we reserve the right to refuse refunds or exchanges on items if the product is in such a condition that the item needs to be reduced in price for resale. When trying on items of clothing, please ensure that you are not wearing makeup, perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn, damaged, or if the item has been washed or it has a scent or mark on it.
• We will not refund an item if the swing-tag has been removed
• The item/s must be returned with the invoice and note of reason enclosed
• Returns should be made in the original, undamaged packaging
• We recommend returning the goods by recorded/insured post
• We are not liable for the postage fee for the return of goods
• We will not be liable for any loss or damage incurred whilst returns are held by third parties
• Refunds will be made once the items are received by us and it satisfies the conditions as above a follow on confirmation e-mail will be sent to you
• Your refund will be credited via paypal.
• Please allow 7-14 working days for refunds to reach your account
• Should you wish to exchange your item/s for a different size or colour, please be sure to indicate on the delivery note.
The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods recorded delivery and using a delivery service that insures you for the value of the goods.
Please send returns request in ebay resolution centre which will enable us to accept or reject request
Please help us to help you, after all nacdesigns is working for you!
We will ask you to email us on your feedback so that we can capture your comments and use them for making future improvements to our products or service levels.
If you wish to make a complaint, you can be assured that your comments will be taken seriously and that you will receive an immediate response either the same day, or next working day. All customer complaints are escalated to the highest level as a matter of course and become an immediate priority.
If we need more time to investigate the issue, we will advise you accordingly and let you know when you can expect our full response.
In the event of notifying us of a complaint, please email customer services at email@example.com