Do you offer returns?
Yes, we offer a no quibble return policy. However, before returning any item you must contact us so we can advise the correct course of action.
The only items that are not eligible for return are items that are made to order.
How long will my order take to arrive?
Unless otherwise stated we usually dispatch items within 1 working day and delivery usually takes 2-3 working days after that. However, please bear in mind that once the item has been sent it is in the hands of Royal Mail so we need to trust that they will offer a good service.
If your item does not arrive we will not be able to deem it as missing until at least 14 working days have passed from the date of dispatch. This is because Royal Mail will not class it as lost until then.
How can I pay?
We only accept Paypal. No other methods are accepted. This is for security reasons.
Can I cancel my order?
Usually yes but if the purchase includes items that are made to order then you will not be able to cancel if production on those items has already started.
Do you have a shop?
No we do not have a shop and we do not offer collection.