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Monique Underwear eBay Shop

Hello and Welcome to - quality lingerie shop on eBay

Terms and Conditions

Payment
  • We accept PayPal only. It is Fast, Secure and Instant. (There is no charge for using this method).
  • Please note that paying by eCheque through PayPal can delay your shipment by up to two weeks while payment clears through the Paypal system (check with PayPal on the expected clearance date). Once your eCheque payment clears, your item will be dispatched within 24 hours.
  • Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.
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Shipping

All our shipping and packaging originates are based in UK.

  • All orders will be dispatched within 2-3 business days.
  • Please note that items purchased on weekends and Bank Holidays are dispatched the next working day.
The shipping service we are using as bellow:

  • Royal Mail 2st Class Standard
  • Royal Mail 1st Class Standard
  • Royal Mail 1st Class Recorded Delivery, you can visit www.royalmail.com for details and tracking.

Estimate delivery time provided by the carrier:

  • UK 2-5 working days
  • Europe 4-7 working days
  • International 5-10 working days

Dispatch notification emails are sent once items have been dispatched. Tracking number for recorded and signed deliveries is available upon request. If you have not received your item, please contact us and we will try our best to assist you.

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About Shipping Addresses

Without exception we can only ship items to your address, it is not possible to change the shipping address as ebay do not provide us with cover for this. This is a necessary security measure.

Policy
  • All goods should be paid for within 7 days otherwise the item will be re-listed in line with eBay policy and the sale is declared void.
  • Please proceed to checkout after purchase, a non-paying-bidder alert will be filed against non-payers.
  • No items will be sent until the payment has been received in full. P&P is non-negotiable. Please make sure that the goods purchased are compatible with your requirements. All our products are provided with a 10 days Return/Exchange Warranty from the date of receipt.
  • Any item(s) returned is to be done at the cost of the buyer. Items must be returned in full, in original packaging (if there was any), with all tags. Worn, used, damaged goods will not be accepted.
  • Beware of paying low cost for your item and high postage - what happens if you need to return it, with us you will NOT be out of pocket!
  • Beware of foreign imports and having to pay extra for Import Tax & Duties.
  • Feedback is automatically left once positive feedback is received.
  • If you have any problems with your purchase, please feel free to contact us by eBay mail before leaving feedback. Leaving negative feedback is not the way to resolve an issue and our customer service team responds quickly and provides you satisfaction.