Payment types
Moda in Pelle accepts PayPal via the eBay checkout. Any refund which has to be processed will be paid into your Paypal account.

Website and store prices
Making great ranges of shoes available to our customers is a complex business and the on-line side of our business works in a different way to our stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some of the shoes you see on eBay are exclusive to eBay and may not be available in stores.

Delivery Information
Orders are dispatched from our warehouse Monday to Friday (excluding bank holidays) and will be delivered within 5-7 working days. Once dispatched from our warehouse you will be sent a tracking email by our courier Hermes. If you know that you will not be home during normal postal delivery hours we advise that you use an alternate delivery address when you place your order to prevent delays and disappointment. Your order can be delivered anytime between 7am and 9pm and a signature will be required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

FREE Delivery on all UK orders
Simply enter discount code FREEDEL at checkout when placing your order

Delivery Charges

UK Mainland & NI	(5-7 working days)	FREE
Republic of Ireland (EIRE)	(7-10 working days)	£5.95
Europe	(10-12 working days)	£15.95
Rest of World	(12-14 working days)	£25.00

EU Orders and Rest of World are fully tracked, if you require more than 1 item there will be an additional costs of £5 per item.

Returns Information
We hope that you are delighted with your new purchase from Moda in Pelle but if you are not entirely satisfied you may return unworn and unmarked goods in the original packing, in a saleable condition ,within 21 days of the date shown on your dispatch note to the following address and we will either exchange your goods or refund the purchase price. A valid proof of purchase must be provided.

*Please note - we strongly advise items to be sent recorded delivery as we cannot accept any responsibility for items lost.

Ebay Returns Dept.
Moda In Pelle
Enfield Terrace
Leeds
LS7 1RG

Returns postage will only be refunded if the product is faulty. Return postage costs for unsuitable goods are and will remain the responsibility of the customer and will not be refunded. If you would like any further advice concerning our returns policy please contact a member of our Customer Services team using the contact us form.

NB Unfortunately we CANNOT accept Ebay returns into our stores

Confirmation of your order
Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible. We will also send you a confirmation email once your order has been dispatched

Part cancelled orders
You will be refunded for any items that were either unavailable or cancelled before this time.

Product Description
All product descriptions are intended as a guide only

Sizes
All styles are sold in EU sizes. Please refer to our conversion chart which is detailed on all product listings.

Cancelling your order
Moda in Pelle try to dispatch your order as soon as possible, so if you do have a change of heart and wish to cancel your order you must email us at ebay@modainpelle.com Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Moda in Pelle will not be liable for the postage and packaging costs should this be the case.

General
Moda in Pelle reserves the right to refuse any order if we discover there is a quality control issue with your order.

Data protection
We do not share any data collected via our website with any 3rd party partners.