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Ebay Customer Service FAQS
Where can I find the style I'm looking for?
What size should I order?
How do I know what material has been used?
What method of payment can I use?
Why can't I place my order?
How soon will my order be delivered and how much does it cost?
Where is my order, how do I know it has been dispatched?
What do I do about returns?
How do I care for my shoes?
I still need some help, how do I get in touch?

Where can I find the style I'm looking for?
Our ranges are continually updated so please review the website regularly which will display current styles and also has a 'New In' section.

What size should I order?
Please refer to our size conversion chart that is featured next to all product details information.

How do I know what material has been used?
All our styles have a full product description that will include this.

What method of payment can I use?
We only accept PayPal via the eBay checkout.

Why can't I place my order?
Just double check that you have entered your Billing Address details correctly as this is the address to which the card is registered to. Entering an alternate address in this section will cause orders to fail. If you prefer to have your goods dispatched to an alternate delivery address you will still need to complete the billing address section and then simply enter your further delivery address details using the alternate delivery address tab. Please double-check all your address details especially your postcode. Incomplete address details can also cause orders to fail. If your delivery address does not include a postcode please enter the letters 'na' in this box. If using a Switch/Maestro card make sure you enter a valid issue number. If your card does not have an issue number please ensure that this box is left blank.

How soon will my order be delivered and how much does it cost?
Delivery is usually within 5-7 working days and is FREE for mainland UK. For delivery charges to other locations please refer to our Delivery Information.

Where is my order, how do I know it has been dispatched?
Once your order has been sent to our courier Hermes you will receive a confirmation email detailing your tracking number. You can use this to track progress of your delivery on the courier website www.hermes-europe.co.uk

For orders to EU countries and Rest of the World we use UBI, all orders are fully tracked and you will receive a confirmation email detailing your tracking number.
If you haven't received a confirmation email when you expected to please check your 'junk' email folder in the first instance. If you need any further assistance just contact Customer Services on ebay@modainpelle.com or via our 'contact us' page.

What do I do about returns?
We hope that you are delighted with your new purchase from Moda in Pelle but if you are not entirely satisfied you may return unworn and unmarked goods in the original packing, in a saleable condition ,within 21 days of the date shown on your dispatch note to the following address and we will either exchange your goods or refund the purchase price. A valid proof of purchase must be provided.

*Please note - we strongly advise items to be sent recorded delivery as we cannot accept any responsibility for items lost.

Ebay Returns Dept.
Moda In Pelle
Enfield Terrace
Leeds
LS7 1RG

Returns postage will only be refunded if the product is faulty. Return postage costs for unsuitable goods are and will remain the responsibility of the customer and will not be refunded. If you would like any further advice concerning our returns policy please contact a member of our Customer Services team using the contact us form.

NB Unfortunately we CANNOT accept Ebay returns into our stores

How do I care for my shoes?
We recommend the use of protector spray on leather, suede and nubuck items. Due to the delicate nature of some of our styles please take extra care when wearing them. Trims such as diamantes, beads and bows may come loose during wear. If this has happened to you please contact Customer Services for a replacement trim. We recommend that heel tips are replaced regularly to prolong the life of your shoes.

I still need some help, how do I get in touch?
Our Customer Service team will be pleased to assist you further and can be contacted via ebay@modainpelle.com or the'contact us'page. We aim to respond to your query within 24-48 hours

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