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Terms & Conditions

About Us

Maclean International Ltd, (trading as MI-Group) are dedicated to your total satisfaction 100%. If you have any questions regarding our site, be it good or bad please contact us on:

Trading Address

  • Maclean International Ltd
  • 9A Deans Road
  • Old Wolverton
  • Buckinghamshire
  • MK12 5NA
  • Tel: +44 (0)844 800 3069


We advise that you do not book any tradesman until you have received and checked the goods are in satisfactory condition. Maclean International Ltd does not accept liability for any costs or compensation in any way.

Making A Purchase

The placement of an order indicates your acceptance to these terms and conditions. To make a purchase, just browse our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit or debit card payment using MasterCard, Visa, Visa Delta, Visa Electron, Solo, Switch or American Express (paypal only). All items remain the property of Maclean International Ltd until paid for in full. Full payment will not be taken until the goods are ready for delivery.

Your Order

After completion of your order you will be sent an automated email confirming the whole order, costs, estimated delivery time and delivery address. Please check your receipt and ensure that all the details are correct. If you have any queries please contact our sales department immediately, if we are not notified, and the goods are sent, the delivery charge will be charged to the customer.

Stock Items

We always strive to keep a good level of stock, but occasionally we do run out. In all instances the stock level will be shown as follows:

"Stock Item"
"Estimated delivery time - 10 working days"

Remember these are only estimated delivery times, and should they change you will be notified straight away with a new estimated delivery time.


In some instances there may be a time lag in ordering, if this so happens then there may be a chance that the item ordered has not been registered out of stock, and may read in stock. In the first instance you will be notified immediately and the item will be put on back order. Back Orders

If your item is not in stock, we will back order for you. You will however be contacted and given the option to cancel your order if you would rather not wait.

Site & Product Representation

Whilst every endeavour has been made to ensure correct representation of both our site and the goods we display, from time to time improvements and upgrades are made to both. It is therefore possible that errors and omissions can be made to which we are not liable for. If you so wish, please contact us prior to order to clarify with ourselves on any product changes or conditions that may occur.

Quality Check

Before any items leave our warehouse, we undertake strict procedures to ensure the product is being sent to you in perfect condition. This does involve a quality check. The item(s) will then be signed off and passed onto the courier. If the product should be damaged in any way you MUST inform us immediately in writing. Please inspect goods thoroughly before signing or if this is not possible sign the proof of delivery note as "Unchecked". You must inform us within 48 hours of delivery if goods are damaged or missing.


Maclean International Ltd cannot take responsibility for claims of any shortages, damages or manufacturing faults 48 hours after delivery. Please check your delivery yourself and do not leave for your assembler or plumber to do this (except if Insignia Approved assembly company used) report any problems to our sales team within 48 hours who will be pleased to help and will react quickly to resolve any issues. Never build any product and attempt claim during or after this period as ALL claims are rejected and no return of product is entered into due to high risk of damage to a self assembly product. Always report first for easy and smooth return / refund. Any time after this period no claim can be entered into. Should you need further time to check items please inform directly at time of purchase, this can be arranged with couriers for you also.

Special note for elderly / infirm customers. Please note should you need help or require a longer period to check your product. Please call us first. We are happy to assist in any way we can, extensions can be made, checks made first on your behalf and photographed to give peace of mind. This service is free of charge.


All goods are guaranteed for a minimum of 12 months. On some products there is an extended guarantee, and in such cases the extended period is outlined in the product's description. All product guarantees cover parts only & you must have proof that the item was installed by a professional plumber & electrician where applicable. All relevant certifications will be required as proof in the event of any claim be made against Maclean International Ltd

Changes to Site

We may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time prior to the conclusion of the contract.

Pricing Errors

In the event that there is a pricing error on the website, Maclean International Ltd is not bound to honour any orders made at that price.


By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations. Nothing in this site shall constitute an offer of goods or services.

Maclean International Ltd are bathroom suppliers and are not technical experts in the field of electrical or plumbing. If you have a question relating to either of these fields please contact your local tradesman. All electrical and plumbing (gas) work MUST be carried out by a qualified electrician/plumber – corgi registered to comply with legal regulations. In all cases of warranty claims evidence must be shown to comply with our terms and conditions. Using Electrical Equipment in the Bathroom

Using electrical equipment in bath or shower rooms has always needed care to ensure safety. Now the IEE Wiring Regulations (16th Edition) have identified particular zones within the bathroom to indicate what type of electrical equipment that can be installed. Please click the link below to get the most up to date information:

Privacy Policy:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Information is collected as a result of contacting us, placing an order, or requesting registration. We store lists of email addresses which we use to send out information about our products and services. If you do not wish to receive such emails, we will remove them if you email us at: There is no need to fill in the body of the email provided the subject is left as "unsubscribe". The type of information we will collect about you includes:

  1. your name
  2. address
  3. phone number
  4. email address

All payments take place through PayPal encrypted computer – Please click the link below for PayPal privacy statement:

Terms and Conditions do not affect your statutory rights