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We will be happy to accept returns within 14 days.

Just send us a message, once we have authorised the return please send to the below address:

Metzuyan Ltd
Pilot Mill
Alfred Street

Include your original paperwork inside with a note explaining if you would like a refund or an exchange for another size / colour

Upon those rare occasions where you may receive a faulty, damaged or defective item from us, or we send out an incorrect item, we will be happy to process a full refund or exchange and re-imburse your cost of returning back to us