Please read the following before making your purchase.
TERMS AND CONDITIONS
We want to ensure that your purchase goes as smoothly as possible but occasionally there may be an unforeseen problem. None of the following affects your statutory rights. Please telephone (02476 617500) or email (firstname.lastname@example.org) as your first point of contact.
If your item is offered with a manufacturers warranty it will be noted in the listing. Many of our items are clearance stock and as such may be discontinued items, customer returns or excess stock items without a specific warranty. Goods without a warranty are sold as being in working order [unless otherwise specified in the listing] and we will refund or replace any item which fails 7 working days from delivery.
DEILVERY AND POSTAGE
Economy postage/shipping cost (non-refundable) has been included in the price of each item and will cover shipping to all UK addresses with the exception of the Channel Islands.
A delivery surcharge may be applied to the following postcodes: HS, IV, KA27-28, KW, PA20-49 60-78, PH17-26 30-34, ZE, BT, IM, TR21 -25, & The Isle of Wight. Please contact us on 02476 617500 before you commit to buy.
We deliver to the address which is automatically generated from your eBay record. If this is incorrect you must contact us before you pay. You will be responsible for redelivery costs if the item is returned because of an incorrectly supplied address.
SHORTAGES OR DAMAGE IN TRANSIT
Items sent by signed-for carrier are automatically insured but it is a requirement to notify us within 24 hours of receipt of the goods if there is a problem so a claim can be registered. This can be done via telephone or email. When signing for a package you will be signing to say that you have received it in good condition. IT IS IMPORTANT that you examine the package carefully. In the case of damage, note ‘Damaged carton’ or similar on the delivery paperwork. All packaging should be kept until you are satisfied that the item inside is undamaged. Any claim for transit damage may depend on the packaging being available for inspection. If the claim is allowed the carriers will normally pay for collection.
LATE OR LOST IN TRANSIT PACKAGES
When your goods leave our warehouse we will email you confirming dispatch. We always obtain a Certificate of Posting or receipt for every item sent.
Post: Royal Mail Second Class is used for items under 2kg packaged weight. Exceptions to this are items with a value over £30.00, check the listing or ask if you need more clarification. If you feel that the delivery is overdue please contact your local postal delivery office first before contacting us. If your package is not called for Royal Mail will return it to us and further charges will be incurred.
Signed-for carrier: Depending on the item and the delivery method chosen, this may be a 24 or 48 hour service. If the carrier is unable to deliver the item they should leave a card with details of how to contact the local delivery depot and / or rearrange delivery. If you fail to respond the package will be returned to us and you will have to pay the carriage again. There are a few occasions where drivers fail to leave cards so if you have not received your item within the expected delivery period please contact us so that we can follow it up for you.
Items can be collected from our depot at Shilton between 9am and 4.30pm on weekdays. If you wish to collect your item you must contact us first. Payment can be made via cash, credit / debit card or Paypal (see below for Paypal payments).
Paypal payment is offered on all listings including items which are marked for collection only. If you wish to pay via Paypal and collect the item please contact us as soon as the payment has been made so the item is not automatically shipped. When the item is collected, you must bring a printout of the Paypal receipt. No goods will be released without this paperwork. Collections cannot be made by third party companies or representatives unless they can produce Paypal paperwork or pay on collection. Note also that we do not package ‘collection’ items in any way.
Whist we endeavour to offer only top quality items there may be occasions when the item received is faulty in some way. Any damage known to us will be described in the listing. Please refer back to the original listing before raising your concerns with us.
On occasion we advertise goods which are described as ‘faulty’, ‘assumed faulty’ or ‘customer returns’. These goods cannot be returned under any circumstances.
If you believe on receipt of your item that it has a fault please first notify us within 7 days of receipt.
If you have had the product for more than 7 days and it has developed a fault please contact us as soon as possible. In most cases a replacement is offered once we are satisfied that the fault does not rise from abuse or misuse of the product and a full or partial refund will only be offered in extreme cases or where the item is no longer in stock.
Items which cannot be returned include:
- Computer software, DVDs or CDs where the product is not sealed and unopened
- Items which cannot be resold for health and hygiene reasons once unwrapped (for example, body jewellery, mattresses, divans and personal grooming products)
- Printer ink cartridges which have been sold as ‘new’ and have been opened / partially used
If we have requested that the item be returned to us we will issue a returns form and may ask that the item be returned to us by a specified method. In this case we will be responsible for refunding to you the cost of postage / carriage. For your own protection ensure that you are using an insured trackable service to return the goods as we will not be responsible for loss or damage occurring through transit. If the item has clearly been damaged in the return transit the item will be returned to you so that you can make a claim.
DISTANCE SELLING REGULATIONS 2000
The Distance Selling Regulations 2000 (DSR) apply to sales to private individuals (rather than business customers) who purchase by means of eBay’s ‘Buy it Now’ formats. The regulations specify that there is a period of 14 working days from receipt of the goods during which time the seller must be notified in writing of the buyers wish to cancel through email, fax or post. This provision does not apply to auction listed items or if the item has been collected from our premises.
This is not the same as having 14 days free approval. You have a ‘duty of care’ for the goods and the goods must be returned to us exactly as described in the listing, in the original packaging, with all original insets, instructions etc. Once you have used, assembled, inserted print cartridges or mounted on the wall you will be deemed to have accepted the item.
If an item is unwanted & thus a return is requested after the 14 day 'cooling off' period & where the item is supplied as ‘free post’ we will deduct a 20% restocking charge or an amount equivalent to the cost of the original postage (whichever is greater).
If you wish to return the goods under this provision and have notified us in writing, the goods must be send at the buyers own cost and received by us within 14 days. There must be no additional writing or labels on the outside and the goods should be carefully taped up or rewrapped as necessary to protect the item when they are returned to us. Please note that in most cases you are responsible for the cost of return carriage.
For your own protection ensure that you are using an insured, trackable service to return the goods as we will not be responsible for loss or transit damage that is evident and reported to the carrier when the package arrives. We will refund the full ‘Buy it Now’ price on undamaged goods as specified above.
The receipt of positive feedback on eBay will indicate that the goods have been accepted and you intend to keep them.
We are always pleased to receive positive feedback but if you do have problems please contact us before leaving any negative or neutral feedback. Please note that we leave feedback automatically.
We follow the automatic program of payment reminders.
We endeavour to respond to questions or requests for other information as quickly as possible but please bear in mind that we are open between 9 – 5pm weekdays. If you have difficulty contacting us via email, please telephone on 02476 617500.
We undertake to deliver all goods within two weeks of receipt of cleared payment.