FAQ's

Q: How long does it take for an E-Cheque to clear?

A: An eCheque can take up to 9 days to clear. Your order will not be processed until the funds have cleared.

Q: I have only received part of my order?

A: If you have ordered more than one item from us, it is possible they may have been shipped separately. If the entire order has not arrived within 7 working days, please let us know.

Q: What payment methods do you accept?

A: We accept the following payment methods: -Paypal -Postal Order -Bank Transfer (Halifax)

Q: Will these LED bulbs cause an error to show on my dash?

A: If the vehicle has a Canbus (bulb failure system) then the LED bulbs may require resistors installing,

Q: How do I pay by Bank Transfer?

A: Please contact us via the eBay messaging service for more information on how to pay via bank transfer.

Q: How do I pay via Postal Order?

A: Please contact us via the eBay messaging service for more information on how to pay via postal order.

Q: How long do I have to return an item?

A: You have 7 working days to return the item in its original packaging. Please contact our friendly customer service team to authorise the return.

Q: What is the returns procedure?

A: Please contact our Customer Support Team using the ‘Ask the seller a question’ feature; they will then be able to authorise the return.

Q: Will you refund my P&P charges?

A: Postage fees are at the discretion of our customer support team, please contact them for more information.

Q: When can I expect my order to arrive?

A: All items are sent via Royal Mail 1st class standard unless otherwise stated in the listing. Delivery is estimated to be made within 2-4 working days, please allow a minimum of 7 working days for the item(s) to arrive. (14 working days to Europe). Weekends and bank holidays are not classed as working days.

Q: When can I expect a reply to my Question?

A: Our aim is to respond to all questions within 24 hours via Ebay Messages.

Q: Will these bulbs fit my car?

A: Please refer to the original handbook provided with the vehicle, this should have the bulb fitment information in. Alternatively please contact us for further assistance.

Q: How much is the Shipping and Handling Charge?

A: Shipping and Handling charges are clearly stated on each listing for UK, Europe and International. You pay the most expensive item and then each additional item is charged at the reduced postage rate.