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Terms & Conditions

Terms & Conditions of Use Agreement

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE PURCHASING FROM US. We maintain this eBay shop as a service to our customers, and by purchasing from our eBay shop you are agreeing to comply and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms & conditions, you should not review information or obtain goods from this eBay shop/listing.

1. Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms & Conditions of use Agreement ("Agreement) with respect to our eBay shop and its listings (the "E Shop" & "Listing"). This agreement constitutes the entire and only agreement, representations, warranties & understandings with respect to the E Shop & Listing, the content, products or services provided by or through the E Shop/Listing, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest agreement will be posted on the E Shop & our Listing, and you should review this Agreement prior to purchase.

2. Availability. In the event that goods ordered are not available & we are unable to fulfil your order it will be cancelled and any payment refunded. You will be notified of this by e-mail which will include your refund details. Where an order cannot be fulfilled because the goods ordered are not available we make no guarantee that further stock will become available at a later date, or at all. All sizes and prices are updated on a daily basis.

3. Prices & Payment. Advertised prices include VAT at the current applicable rate. Immediate payment is required after purchase. We do not accept E-Cheques. Prices are subject to change at any time without notice. Where an order has been processed, and the price of the ordered product is subsequently revised downwards for any reason, we are under no obligation whatsoever to refund the difference in price to any customer. However, where a customer has grounds for believing he/she should have received their order at the revised (lower) price, a part or full refund of the price difference is at the absolute discretion of Giles UK Ltd. We strictly only accept PayPal as a means of payment. We do not accept: Postal Order, Bankers Draft, Personal Cheque, Credit Cards or Escrow. You represent and warrant that if you are purchasing something from us that (i) any address details, phone numbers or PayPal information you supply is true, correct and complete & (ii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

4. Copyright. All E Shop/Listing text, design, graphics, flash and the selection and arrangement thereof, and other material on this E Shop/Listing are copyright Giles UK Ltd except brand devices or otherwise indicated. All rights reserved. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the E Shop/Listing or any material appearing on the E Shop may be reproduced or stored in or transmitted to any other E Shop or by any other media without the express permission of Giles UK Ltd. Any other use of the material and content of the E Shop/Listing is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works or such material and content.

5. Disclaimer. We accept no responsibility or liability whatsoever for any damages caused by viruses contained in the form or document. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

6. Verify Member's Address: Giles UK Ltd reserves the right to contact a Buyer via e-mail or phone to verify the accuracy of account information (including the Buyer's correct name and address) which may be needed to provide the Buyer with the goods he or she purchased from Giles UK Ltd.

7a. Delivery. All orders are dispatched within 2 business days of receiving confirmation (mon-fri). We reserve the right to delay dispatch if we are awaiting a response from a Buyer regarding their order. A Royal Mail Tracked service is used by default for all UK orders. This is a tracked and signed for service, the normal delivery time varies between 2-4 business days, however Royal Mail have up to 14 business days to deliver the item. We offer a UK next day service at an additional cost, using DHL Special Delivery or Royal Mail Special Delivery depending on weight and location. This is a tracked, guaranteed next day service which requires a signature on arrival. To qualify for next day delivery, your order will need to have been placed before 2pm (Monday-Thursday). If your order is placed on a Thursday after 2pm, or on Friday before 2pm, delivery will be on the following Monday. Tracking numbers are available on request.

7b. Non Received Items.We ship all our items using a tracked and signed for service which is very secure and reliable.
In the rare event your parcel is not received but the tracking details confirm that the parcel has been delivered and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, we regret we are only able to submit a claim form 15 business days from the date the item was posted. Once the claim has been submitted, it will take 45 business days (approximately 2 months) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 10 days of being notified. We Regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.

8. International Delivery. All International orders are dispatched within 2 business days, and are sent using DHL International Signed For, except where your address is located in a remote area. In which case your order will be sent using 'Royal Mail International Signed For' Orders to destinations inside the EU and Republic of Ireland will generally take 2-5 business days. Orders to destinations outside the EU and Rest of World will generally take 10-12 business days. However Royal Mail state to allow up to 28 business days for delivery. If your order has not arrived after 28 business days from dispatch, you may contact us for further assistance. All international orders weighing over 2 kilos are subject to price on application.

9. Import Taxes & Fees. Destinations located outside the EU may be subject to customs or import tax charges ('DHL shipping and handling fees'). Giles UK Ltd. (mastershoe-myshu) are not liable to pay these charges, it is the customers responsibility to research and pay any customs or importation fees. These fee's vary from country to country, any fees applied will normally be based on the total order value which is a legal requirement and is declared on every parcel.

What do I do if my order doesn't turn up?
In the event your parcel is mislaid, please contact us for a tracking number. Where your order is stated as delivered, but has not been, we will contact Royal Mail to open an investigation. This can take up to 10 days and will involve their interviewing the delivery driver/postman.

10. Exceptions Of Delivery. We will not dispatch to any P.O. Box delivery addresses, or APO/BFPO addresses. In the event you place an order for the wrong delivery address you will need to contact us and we will cancel your order. You will then need to replace your order with the correct address details. We strictly only dispatch to a PayPal confirmed addresses ONLY. The address on the order is the only address we will dispatch to.

11. Returns. If you wish to return your purchase it must be in as supplied condition with original box and MUST contain your original packing slip, within 28 days of it being delivered. On receipt we will refund your PayPal account less any original delivery charge paid at the time of purchase. Please note we do not offer a paid returns service. You will need to arrange and pay for the returns method of your choice for correctly supplied, unwanted items. In instances where your return contravenes these conditions (i.e. damaged or defaced box) you will incur a charge to reflect the impact this will have on re-selling the product. Please also note if you require an alternative product you will need to place a new order as your original order will be refunded upon return.

We do not operate an exchange service.

All Returns are to be sent to:

Gilesuk Ltd - eBay Department
9A Meadow Works
Court Street
Trowbridge
Wiltshire
UK
BA14 8BR

12. Faulty / Not As Described. In the unlikely and rare event that your purchase is supplied with a material or manufacturing fault, please return it to us for inspection at the earliest opportunity.. Please contact us on 01225 765222 or e-mail ebay@mastershoe-sportshoe.co.uk to make us aware of the problem. We will endeavour to resolve any issue as quickly as possible. This generally involves you returning the product to us using a tracked service. Upon receipt, your order will be inspected and analysed for any defects/faults. Should a defect/fault be discovered we will issue a full refund including your return postage. Please note that if you delay or continue to use the product after you've identified a fault you may not be entitled to a full refund. You will not be entitled to a refund if you cause the fault through misuse or lack of care. If the product you receive is not as described or a different product to that ordered, please contact us immediately. We will ask you to return the product to us and where we have supplied in error we will refund the purchase price and your postage cost in full.

13. Other Information. Only the stock we have available is listed, if your size is not shown then we do not have it in-stock. Shop-soiled/Discoloured applies to items previously displayed in our high street stores. 'Discoloured' is where one shoe is faded from exposure to sunlight in a window display; 'shop soiled' means it is slightly marked or grubby, usually from being tried on in-store by customers. All prices in our E Shop/Listings are as stated and non-negotiable. All our products are 100% genuine branded stock, direct from the supplier, new in box (unless otherwise stated). We do not sell seconds or counterfeits.


DELIVERY

UK & Channel Islands

Royal Mail Tracked
3 - 5 Business Days. However please allow up to 14 days.
Items despatched within 3 working days of receiving your payment. Tracking number available on request.

DHL / Royal Mail Special Delivery - £6.49 per pair, up to 2kg
Next day service, excluding Saturdays & Sundays. Order MUST be placed before
2pm to qualify for next day. Signiture is required on delivery. We use DHL or Royal Mail depending on location and weight.

What do I do if my order doesn't turn up?
We ship all our items using a tracked and signed for service which is very secure and reliable.
In the rare event your parcel is not received but the tracking details confirm that the parcel has been delievred and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take 45 business days (approximately 2 months) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 10 days of being notified. We Regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.


European Union & Republic of Ireland

DHL International signed for - £8 per pair, up to 2kg
EU & IRELAND - 5 - 7 Business Days

Rest of World (Inc non EU)

DHL International signed for - £10 per pair, up to 2kg
REST OF WORLD - 10 - 12 Business Days

Please note if you live a remote area we will use Royal Mail International Signed For.

PRICING TABLE

LOCATION
PRICE
DELIVERY TIME*
United Kingdom & Channel Islands.
Royal Mail Tracked
Dependant on item.
2-3 Business Days
United Kingdom & Channel Islands
DHL Special Delivery
£6.49 per pair on orders under 2 Kilos.
Price on application for orders over 2 Kilos.

Next Day (if order placed before 2pm)
(excluding Saturday & Sunday***)

European Union & Republic of Ireland.
£8.00 per pair **
5-7 Business Days
Rest of World (inc. Non EU).
£10.00 per pair **
10-12 Business Days
* Please allow up to 28 business days
** Please note this price is for up to 2 kilos only. We are unable to ship heavier items. Examples include: New Rock, Harley Davidson, Caterpillar Colorado, Caterpillar Mardy Fur, Woodworld, G-Star Patton Bracer, Steel-Toe-Cap boots and Wellies.
*** Royal Mail Special Delivery does NOT deliver on a Saturday or Sunday. Therefore if you place your order before 2pm on a Friday and choose next day, Your order will be delivered on the Monday.
EUROPEAN UNION & REPUBLIC OF IRELAND
Austria
Finland
Italy
Poland
Belgium
France
Latvia
Portugal
Czech Republic
Germany
Lithuania
Slovakia
Cyprus
Greece
Luxembourg
Spain
Denmark
Hungary
Malta
Sweden
Estonia
Republic of Ireland
Netherlands
If your location is not in the above table. Your order will qualify under 'Rest of World'
  • No P.O. Box Delivery
  • No APO/FPO Delivery
  • Paypal Confirmed Addresses ONLY