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  • FAQ
Frequently Asked Questions
 Q: Do you ship to New Zealand?
  A: In regards to shipping to New Zealand and Ebay UK have a problem there end which wont allow us to show NZ as a shipping address however our Airmail will deliver to NZ no problem. Therefore please select Australia as your country to ship to so that you get the shipping cost and put a note on your order that you would like it shipped to New Zealand.
 Q: What do you mean by 'shop-soiled / discoloured' ?
  A: This applies to items previously displayed in our high street stores. 'Discoloured' is where one shoe is faded from exposure to sunlight in a window display; 'shop-soiled' means it is slightly marked or grubby, usually from being tried on instore by customers.
 Q: Is my order guaranteed to be in stock?
  A: Yes, 99% of the time no problem at all. however the advertised stock is also available in our retail outlet. It is therefore possible, but rare, for an item to be purchased online and instore simultaneously. In this instance you will receive an immediate refund and an email confirmation of this.
 Q: Do you deliver outside the UK and how much do you charge for this?
  A: Yes we do deliver outside the UK. We now ship worldwide. Prices are as follows: UK & Channel Islands - Free on orders over £25.00, else £4.00 per pair EU and Republic of Ireland - £8.00 per pair Europe (non EU) and Rest of World - £10.00 per pair Please note this price is for up to 2 kilos only. Delivery prices for heavier items are on application
 Q: When can I expect to receive my order?
  A: Delivery is with Royal Mail or DHL and usually takes approximately 3 business days. However please allow up to 28 business days for delivery in exceptional circumstances (e.g. weather, strikes etc.) International customers can expect to receive there orders: EU & Republic of Ireland - 5-7 Business Days Rest of World (inc non EU) - 10-12 Business Da
 Q: Will you deliver to a BFPO address?
  A: Sorry, no. We regret Paypal does not permit this under eBay rules.
 Q: Can I change my delivery address after placing my order?
  A: Sorry, no. We regret Paypal does not allow this under eBay rules.
 Q: Can I pay by Credit/Debit Card?
  A: Sorry we only accept payment via Paypal.
 Q: Can I bid for this item or make an offer below the advertised price?
  A: Sorry all prices are as stated and non-negotiable. All our goods are already at very competitive prices.
 Q: What happens if I want to return my order?
  A: You can return any item, provided it is in its original packaging and condition together with your invoice, for a full refund. (Please note we do not offer a free returns service, and you are responsible for the cost of return postage.)
 Q: Can I exchange my order for a different size or style?
  A: Sorry, no we do not offer an exchange service. We will refund your original purchase upon receipt of goods (see returns conditions) and you would need to place a new order yourself.
 Q: What is the returns address?
  A: The only returns address is: Myshu-eBay 9a Meadow Works Court Street Trowbridge Wiltshire BA14 8BR PLEASE NOTE - All returns must be POSTED TO THIS ADDRESS & include your packing slip. We do not accept instore returns.
 Q: Will you be getting more stock of this item?
  A: Possibly, but we cannot notify you if we do. You must check this for yourself and/or add this item to your eBay search list. New stock is added to our eBay shop on a regular basis.
 Q: Are there other sizes available in this style?
  A: Only the stock we have available is listed, however eBay is updated on a daily basis as replacement stock arrives. If your size is not shown please check later or add to your search list.
 Q: Is this product genuine & brand new?
  A: All our products are 100% genuine branded stock, direct from the supplier, new in box (unless stated). We do not sell seconds or counterfeits.