OUR RETURNS POLICY - All goods can be returned to us for a full refund on the cost of goods or exchanged within 21 days from the date of despatch providing they are unworn and unused. Please note that we do not provide a free returns service. We have considered offering a free returns service, although in our opinion there is no such thing as free postage - companies who give free postage simply include the costs in their original selling prices, whereas we prefer to be more open and charge you less for the goods, but kindly ask that you pay only to return goods you need to return, unless of course they are faulty or sent in error. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. (Items purchased as Christmas gifts must be returned by January 10th.)
HOW TO RETURN GOODS - To return goods, simply fill out the reverse of the invoice, package the goods in suitable wrapping and return to us at the address on the reverse of the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to pay the excess via paypal.
REFUNDS - We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing. You have a statutory right to have a full refund including the outbound postage and packing charges if your full order is returned to us within 7 days of receipt.
FAULTY GOODS AND GOODS SENT IN ERROR - In the unlikely event that there is a problem with your order please don't hesitate to contact us as we will do everything we can to resolve any issues you may have. We don't expect you to pay to return faulty goods - all you need to do is contact us regarding the item in question and advise us as soon as you have posted the item back to us with the tracking number which the post office will supply in order for us to be able to trace the parcel. | 
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