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Mail Shop Returns Policy

We want you to be 100% happy with your purchase from Mail Shop, and offer a 30 day Free Returns Guarantee for all our Shoe and Clothing Products (a pre-paid returns label is included with your order). If you wish to return an unwanted Home and Garden product, then you may do so at your own cost. We recommend using CollectPlus as a cost effective, traceable means of return. Full details can be found at www.collectplus.co.uk.

Alternatively, Goods can be returned via the Royal Mail using the Pre-paid label Please remember to obtain a Certificate of Posting as in the unlikely event that your return is lost or damaged in transit we are only able to claim for goods up to the value of £36.00 with this certificate. Click here to download our Royal Mail pre paid returns label.

Once the parcel is received back into our warehouse, we will process an exchange or we will issue an immediate refund. We don't refund the original post and packaging charge (unless the item arrives damaged / faulty) but if you just want us to exchange the item then you don't pay any postage for the replacement.

Please note that our free returns service is not available to overseas customers.

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