We currently deliver to all of the UK, (including the channel islands). We use a 3rd party courier to ensure the safety of your purchases. This
courier only ships to the UK so at this time, we unfortunately cannot offer delivery outside of these regions.
Delivery can take up to 5 working days (please see the delivery section
For heavy & large goods. Heavy and large goods will take longer to deliver as these require setting a mutually suitable date for delivery between you and the
courier. You will be contacted by the courier to arrange a suitable date - for these orders, you must provide a telephone number otherwise delivery will take
longer than expected.
Yes! Once your item has left our warehouse and is in the safe hands of the courier, you are able to track the parcel. All you need to do is
have your item number at the ready when you call one of our experienced Customer Services advisors on 0844 811 8114 (Lines are open M-F, 8am-6pm).
If you happen to be out when the courier attempts delivery, they will attempt to place the parcel in a secure location, however if this is not
possible, they will leave you a card letting you know that they have attempted delivery.
The courier will make another attempt to deliver the goods to you, however if this also fails, another card will be left for you. On the card
will be details on how to contact the courier and instructions on how to re-direct a parcel to an alternative address where someone will be available to sign
for the parcel.
Yes we do, please see our return policy for full details.
For full details, please see our return policy.
At present we only accept payment via PayPal. This ensures the security of
your transaction(s). PayPal is the quickest, easiest and most secure way to pay for all your online purchases. If you are unsure on how to use PayPal or if
you are experiencing problems with your account, you can contact PayPal's Customer Support on 0870 730 7191. Alternatively, you can log in to your account and go
to the help section, click here to read the PayPal Help Section.
E-cheques: PayPal also offers the opportunity to pay by E-Cheque. Please note this method of payment can take up to 14 days to
clear. We will not post your item(s) until payment has cleared. For this reason we would suggest you use the normal PayPal method if at all possible.
We only accept payment via PayPal, we are unable to process payments by Credit/Debit cards over the telephone.
Yes! You will receive a "Winning Bidder" email giving details of your order and you will also receive a "Payment Cleared" email indicating
full payment has reached us for your order. Please keep this information safe for your own reference. Please note: our confirmation of your order ONLY takes
place when we dispatch the good(s) to you.
By signing up to the newsletter, you will get a first glance at our latest campaigns and get a chance to bag that bargain before any one else!
To sign up all you have to do is to click on the following link
Sign up to the Newsletter.
All of our available items are listed on site - why not try our fantastic search facility to check if we have another size / colour available.
If you can't find it, then unfortunately we don't have it at this time. Sorry!
In the rare event that an item reaches you damaged, all you need to do is call one of our customer services team on 0844 811 8114, and we will
arrange for free collection of the item.
In the rare event that this could happen, all you need to do is call one of our customer services team on 0844 811 8114, and we will arrange
for free collection of the item.
All you have to do is contact one of our friendly customer services advisors on 0844 811 8114. We will then be able to offer you the options of
an exchange (depending on stock availability) or a full refund with our sincerest apologies.
At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order.
This may occur at extremely busy periods when many customers are buying the same products. In the rare instant that this occurs we will contact you as soon as
possible to let you know about the issue. We will offer you a suitable alternative in the first instance; if these are not to your liking we can then offer you
a full refund with our sincerest apologies.