FAQs

• Where do you ship to?
• How long does delivery take?
• Can I track my parcel?
• What happens if I'm out when the courier tries to deliver?
• Do you offer refunds?
• How do I return an item?
• How do I pay?
• Can I pay by Credit/Debit card over the telephone?
• Will I receive confirmation of my order?
• How do I sign up to the Newsletter?
• Do you have the item I like in a different size/colour?
• What happens if I receive a damaged item?
• What happens if my item develops a fault?
• What should I do if I receive the wrong item?
• What happens if an item I've ordered is out of stock?

Where do you ship to?

We currently deliver to all of the UK, (including the channel islands). We use a 3rd party courier to ensure the safety of your purchases. This courier only ships to the UK so at this time, we unfortunately cannot offer delivery outside of these regions.

How long does delivery take?

Delivery can take up to 5 working days (please see the delivery section For heavy & large goods. Heavy and large goods will take longer to deliver as these require setting a mutually suitable date for delivery between you and the courier. You will be contacted by the courier to arrange a suitable date - for these orders, you must provide a telephone number otherwise delivery will take longer than expected.

Can I track my parcel?

Yes! Once your item has left our warehouse and is in the safe hands of the courier, you are able to track the parcel. All you need to do is have your item number at the ready when you call one of our experienced Customer Services advisors on 0844 811 8114 (Lines are open M-F, 8am-6pm).

What happens if I'm out when the courier tries to deliver?

If you happen to be out when the courier attempts delivery, they will attempt to place the parcel in a secure location, however if this is not possible, they will leave you a card letting you know that they have attempted delivery.

The courier will make another attempt to deliver the goods to you, however if this also fails, another card will be left for you. On the card will be details on how to contact the courier and instructions on how to re-direct a parcel to an alternative address where someone will be available to sign for the parcel.

Do you offer refunds?

Yes we do, please see our return policy for full details.

How do I return an item?

For full details, please see our return policy.

How do I pay?

At present we only accept payment via PayPal. This ensures the security of your transaction(s). PayPal is the quickest, easiest and most secure way to pay for all your online purchases. If you are unsure on how to use PayPal or if you are experiencing problems with your account, you can contact PayPal's Customer Support on 0870 730 7191. Alternatively, you can log in to your account and go to the help section, click here to read the PayPal Help Section.

E-cheques: PayPal also offers the opportunity to pay by E-Cheque. Please note this method of payment can take up to 14 days to clear. We will not post your item(s) until payment has cleared. For this reason we would suggest you use the normal PayPal method if at all possible.

Can I pay by Credit/Debit card over the telephone?

We only accept payment via PayPal, we are unable to process payments by Credit/Debit cards over the telephone.

Will I receive confirmation of my order?

Yes! You will receive a "Winning Bidder" email giving details of your order and you will also receive a "Payment Cleared" email indicating full payment has reached us for your order. Please keep this information safe for your own reference. Please note: our confirmation of your order ONLY takes place when we dispatch the good(s) to you.

How do I sign up to the Newsletter?

By signing up to the newsletter, you will get a first glance at our latest campaigns and get a chance to bag that bargain before any one else! To sign up all you have to do is to click on the following link Sign up to the Newsletter.

Do you have the item I like in a different size/colour?

All of our available items are listed on site - why not try our fantastic search facility to check if we have another size / colour available. If you can't find it, then unfortunately we don't have it at this time. Sorry!

What happens if I receive a damaged item?

In the rare event that an item reaches you damaged, all you need to do is call one of our customer services team on 0844 811 8114, and we will arrange for free collection of the item.

What happens if my item develops a fault?

In the rare event that this could happen, all you need to do is call one of our customer services team on 0844 811 8114, and we will arrange for free collection of the item.

What should I do if I receive the wrong item?

All you have to do is contact one of our friendly customer services advisors on 0844 811 8114. We will then be able to offer you the options of an exchange (depending on stock availability) or a full refund with our sincerest apologies.

What happens if an item I've ordered is out of stock?

At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at extremely busy periods when many customers are buying the same products. In the rare instant that this occurs we will contact you as soon as possible to let you know about the issue. We will offer you a suitable alternative in the first instance; if these are not to your liking we can then offer you a full refund with our sincerest apologies.