1. We rely on Royal Mail & express courier services, and have no control over their system. Royal Mail states that "Items cannot be considered lost until after 15 days of postage".
2. Please go to Royal Mail web site for further details: http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181
3. We process all orders according to our promise. If your item is delayed by Royal mail, international local postal service or the International Customs Inspections, then we cannot be held responsible for delay