 |
| Q:What is the condition of the items? |
|
| A:We sell brand new replacement/compatible batteries that are manufactured to meet or exceed the specifications of the original brand manufacturer. |
| Q:Do you combine shipping? |
|
| A:We can combine shipping to the address of the United States (except Guam and VI) or Canada if you buy two or more than two items. Please note: bid the item but do not pay first, then inform us to send you an invoice to make payment, so that we can combine shipping for you. We also can give you discount on shipping and handing fee if you buy more. |
| Q:Where do you ship to? |
|
| A:We only ship to USA and Canada by now. |
| Q:How much do you charge when i choose the UPS second day or third day sevice? |
|
| A:If you need the item urgently, we offer the UPS second day service, you can get the package during 2 business days. While you need pay $25 for one as the shipping fee. Or the third day service, which you need pay more $18 for one. You just need bid the item first, and ask us to send you a correct invoice to finish you payment. |
| Q:How long will it take to get my item? |
|
| A:The package to USA adress usually is deliveried in 3—7 business days. The package to Canada adress usually is deliveried in 10-15 business days. |
| Q:How much does it cost to ship to my country |
|
| A:We only ship to USA and Canada by now. And we offer free shipping for USA ontinental states. But it doesn't include the Alaska, Hawaii and Puerto Rico, Military Locations, AFO/APO address |
| Q:How do i return the item? |
|
| A:If you are ot satisfied with the item, please feel free to contact us, tell us the model# of your device and the part# of your original battery or charger. We can arrange a RMA# for you to return it back, and you can check the return policy in the item page. Our email:<accurepublic@power198.com> |
| Q:1. The New Battery Isn't Charging. Is it defective battery ? |
|
| A:New batteries are shipped in a discharged condition or with very low capacity and must charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to the user's manual for charging instructions. Rechargeable batteries should be cycled (fully charged and then fully discharged) three to five times. |
| Q:What are smart batteries? |
|
| A:Smart batteries have internal circuitry which monitors the battery condition which is displayed on a fuel gauge to indicate the remaining charge . |
| Q:If your camera keeps asking for a info lithium battery and then turns off, what should you do ? |
|
| A:Our fulfill centre will issue RMA number to you. Please paste the RMA number on the outside of the package and send back the battery to us as our instruction. We will replace another battery after receiving the return battery or refund battery price to you ( not including shipping) |
| Q:What is memory effect? |
|
| A:A condition that occurs when a battery is charged to the same level several times consecutively. The battery develops a chemical "memory" of that level and will not allow a charging past that point. You can avoid this through several complete discharge and recharge cycles. |
| Q:Do the batteries you sell are OEM and where are they made? |
|
| A:We sell brand new replacement/compatible batteries that are manufactured to meet the specifications of the original brand manufacturer. Our products are made in China, but most of our Battery Cells are from Japan. |
| Q:What kind of charger can charge the Ni-MH battery? |
|
| A:Ni-MH battery only could be charged by the Ni-MH charger. If your charger is only charge for the Ni-Cd charger, it cannot charge the Ni-MH battery. If your charger can charge the Ni-MH battery, it also can charge the Ni-Cd battery. |
| Q:Do your plugs fit the US outlet? |
|
| A:All of our plugs can be inserted into the electrical outlet of USA. |
| Q:Do you offer international shipping? |
|
| A:Ye, we offer international shipping to Canada. |
) 
