| | | | | | | - Return/Replacement Policy
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1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through accurepublic@power198.com. Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us through accurepublic@power198.com to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. For battery packs or battery related products, warranty becomes void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar code label has been removed or tampered with.
5. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.
6. Returns due to buyer's error, we will charge $10.00 or more (depends on the weight & the quantity of the item) as restoring & handling fee.
7. Returns due to our error:
- If products are returned to us within 30 days from the purchase day, Customers are responsible for paying the return shipping charges and we bear the re-sending charges; and if justified, refund will be made in full. However, products so returned must be 100% complete.
- After thirty (30) days and up to ninety (90) days of purchase, we will refund (excluding shipping and handling charges) or replace any defective product(s). Customers are responsible for paying the return shipping charges and we bear the re-sending charges.
- After ninety (90) days and up to one (1) year of purchase, refund request will not be accepted unless a replacement is not available. Customers are responsible for paying all the shipping charges (including the return and resending ones).
- Replacement products or refund will be arranged for all fault products returned, subject to technical test results that justify Customers' complaint.
- Please ensure that returned items are the one that you purchased from us. Should you send us any other products that are not purchased from us and want to have them back, you have to pay for all the additional shipping charges so incurred.
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