Dear friend ,
sorry for the touble caused to you.
We are on the Chinese New Year holiday now .(this is the biggest festival in China).
The holiday time is 2018 Feb 9th-- 2018 Feb 26th.
We will answer your question and solve the problem after we back to work !
please do not open case or leave negative feedback,we will solve all the problem after holiday.
Hope you can understand of this inconvenience to you .
Thanks for your support !