 |
| Q:What's the return and exchange policy? |
|
| A:Please be advised that all sales are final except for incorrect item or size sent.
So please be sure to double confirm the size you need because the international shipping charge is expensive.
For size exchange, buyer must afford both return and re-shipping charge, and must contact us first to see if the item is still available. |
| Q:Is the shoes brand new? |
|
| A:Please be advised that all our sneakers are from authorized Nike retailers, and they are definitely 100% brand new in perfect condition.
And we'll also double check again before shipping. |
| Q:Are the shoes authentic? |
|
| A:All our sneakers are purchased only from Nike Taiwan Authorized retailer, and they are definitely 100% authentic products.
Also as a Nike sneaker collector, for the quality and workmanship of Nike products and the warranties provided with those products, we NEVER sell any fake, copied, variant, customized or factory second. |
| Q:Do you ship to Europe? |
|
| A:We do ship to Europe.
The shipping and insurance by EMS is us$30.
The delivery takes about 5~7 days.
But because of the EEA restriction to parallel importation, and eBay related policy, I'm sorry that we can not write the terms and policy of shipping to Europe in the item description.
But we do ship to Europe. |
| Q:What's the payment method? |
|
| A:We only accept the payment from Paypal and western union money transfer. |
| Q:Do you ship the shoes double boxed? |
|
| A:All items will be wrapped by double box for higher protection. |
| Q:Do you ship to my country in Europe? |
|
| A:We do ship to the countries in Europe as following.
UK, Ireland, France, Germany, the Netherlands, Belgium, Luxembourg, Switzerland, Finland, Norway, Sweden, Denmark, Italy, Spain, Portugal,
Greece, Cypus, Poland, Austria, Hungary, the Czech Republic, Russia, Bulgaria, Estonia, Latvia, Lithuania and Slovakia. |
| Q:When can I expect my order to arrive? |
|
| A:Generally the order will be proceeded in 2~3 business days (weekend excluded).
And delivery time by EMS is approximately 4~6 business days for most countries(depending on customs clearance).
Shipping times are approximate not guaranteed.
Shipping notification and tracking number will be emailed via eBay within 24 hours once your item been shipped. |
| Q:Is there any discount if I order more pairs? |
|
| A:Actually we do offer discount for combine shipping charge with multiple orders.
The shipping and insurance for each additional pair is US$15.
For bulk orders, please contact us directly. |
| Q:Can I still buy the shoes if I dont have a confirmed address Paypal account? |
|
| A:Because not all credit card companies are currently able to confirm an address, only some USA, UK and Canadian addresses may be confirmed at this time.
For other buyers, we need the payment from verified Paypal account.
Please make sure your account meet the above requirement before sending the payment. |
| Q:Do you accept money order? |
|
| A:I'm sorry but we do not take money order or cashier's check.
We only accept Paypal or Western Union Money Transfer.
Please contact us directly if you prefer to pay via Western Union Money Transfer. |
| Q:Do you offer combined shipping discount? |
|
| A:Please be advised that we do offer discount for combine shipping charge with multiple orders. The shipping and insurance for the 1st pair is US$30 or US$25 (depends on your country) and each additional pair is US$ 15. |
| Q:How do I track my item? |
|
| A:You can track the shipping status at the following web link.
http://postserv.post.gov.tw/webpost/CSController?cmd=POS4005_1 |
| Q:The size column shows "out of stock" after my purchase? Is the shoes still available or out of stock?? |
|
| A:Sometimes we only got one last pair available in stock for the size you ordered, so if you found the size column shows "out of stock", it means you just ordered the last pair in stock.
And the eBay system will show "out of stock" to prevent other buyers place order again. |
| Q:The item title didnt show the size? what's the shoes size? |
|
| A:Please check the size column (under the item title), click the size column and you'll find all the available sizes. |
| Q:What's the shipping method you take? Do you accept other cheaper shipping method? |
|
| A:Please be advised that we only ship by EMS (post office express mail service).
The delivery takes about 5-7 days to major countries. (depending on customs clearance) |
| Q:Can you mark the item as gift and declare low value to avoid the custom tax? |
|
| A:We always mark the item as gift and declare low value to avoid the customs tax for buyers.
According to our experience before, there is no buyer being charged with extra custom tax. but it's not 100% guarantee.
And we suggest you to remark this request in the paypal payment note so that we can double confirm upon shipping. |
| Q:How come there is no record when I track the item? |
|
| A:Shipping notification and tracking number will be emailed via eBay within 24 hours once your item been shipped.
And it takes about 24-36 hours for the post office to input the shipping information.
So if there is no record when you the track the shoes, please be patient and try again next day. |
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