| Q1 |
What kind of payment method is accepted? |
| |
Kittymagic23
accepts Paypal payment and credit card payment (for
non Paypal user).
We apologize that we donot accept other payment methods
includes Money Order, Personal Cheque and etc.
|
| Q2 |
How
can I pay by Paypal? |
| |
Kittymagic23
accepts Paypal payment. If you are an existing Paypal
user, Kittymagic23 recommends you to pay through Paypal.
You can find the Paypal payment instruction from this
URL:
http://pages.ebay.co.uk/help/buy/ebp-buying.html#2
|
| Q3 |
How
can I pay by credit card? |
| |
If you donot
have a Paypal account, you can pay by credit card though
our online credit card system. The payment system is call
2checkout.com and my username is toypanda.
You
can find the detail instruction and complete the payment
by the following URL: http://stores.ebay.co.uk/kittymagic23/Credit-Card-Payment.html
|
| Q4 |
Can
I pay in my own currency? |
| |
You can
pay in your preferred currency if you are using Paypal.
Paypal accept pound, USD, Euro, CAD, Hong Kong Dollar
and Japanese Yen.
Please sum up the total (final price, shipping and optional
insurance) of all items and use the exchange rate provided
by eBay as in the following URL:
http://pages.ebay.co.uk/services/buyandsell/currencyconverter.html
If U encounter problem using Paypal after your login
your eBay account. U can pay directly in Paypal by the
following steps:
1. Go to www.paypal.com and login.
2. Click the SEND MONEY tab on the top.
3. Input the target payment account as kittymagic23@yahoo.com.hk
4. Input the total amount (item price, shipping cost
and optional insurance) with your desired currency.
5. Input the item number so that our eBay record can
be updated automatically
|
| Q5 |
Does
Kittymagic23 offer wholesales? |
| |
We offer
wholesale pricing, with bulk purchase discounts to dealers
or resellers. If you are a toy retailer, please register
with us via email and you can buy from us with the wholesale
pricing.
|
| Q6 |
Can
I defer my payment? |
| |
Customer is
required to complete the transaction with 7 days.
Kittymagic23 accepts defer payment request. Customer can
defer their payment to a total of 21 days. It is only
applicable if customer has raised a request by email on
or before the purchase/end of auction. Our
eBay system sends Payment Reminder Email automatically
after the transaction is completed 7 days.
|
| Q7 |
Can
I cancel my item? |
| |
All sales
are final.
Non pay bidder is required to pay GBP 3.00 cancellation
fee for each unwanted item. This cancellation fee is used
to cover to eBay’s advisement cost and commission fee.
Non-pay record is always filed by eBay. Please
follow this instruction to pay for the cancellation
fee:
1. Login Paypal
2. Click the Send Money Tab on the top.
3. Our Paypal account is kittymagic23@yahoo.com.hk
4. In the description field, please input :Cancellation
fee for item XXXXXX from eBay user XXXXX.
Buyer who
paid for the cancellation fee will not receive unpaid
item dispute from eBay.
|
| Q8 |
What
should I do when I received a fault item (exclude damage
happen during delivery)? |
| |
Fault item
need to be reported within 60 days since the shipping
date.
Item damaged by human mistake is not protected under our
return policy. Please
email us for mutual understanding and get the Return
Authorization Code before post the item back:
1. Send an email to kittymagic23@yahoo.com.hk with the
email subject : Fault Item Report for item XXXXXXXXX
from eBay buyer XXXXXXX.
2. Please provide a detail description of the problem.
3. Please provide a photo if the problem is visible.
For default item, the shipping cost of the original
trip is refundable.
The returned item must be in the original packing and
in unused condition. Kittymagic23 issue refund/repost
after the item is examined.
Kittymagic23 has the right to determine a refund or
repost based on the stock availability.
|
| Q9 |
What
should I do if my item is damaged during the delivery? |
| |
Refund or
repost is only offered to customer who paid for the optional
postal insurance.
Kittymagic23 highly recommends customer pay for optional
postal insurance. Kittymagic23
has the right to determine a refund or repost based
on the stock availability.
Please email
us for mutual understanding and get the Return Authorization
Code before post the item back:
1. Send an email to kittymagic23@yahoo.com.hk with the
email subject . Delivery Damaged Item Report for item
XXXXXXXXX from eBay buyer XXXXXXX.
2. Please provide a detail description of the problem.
3. Please provide a photo.
For damaged item, the shipping cost of the original
trip is refundable.
The returned item must be in the original packing and
in unused condition. Kittymagic23 issue refund/repost
after the item is examined.
Kittymagic23 has the right to determine a refund or
repost based on the stock availability.
|
| Q10 |
What
should I do if I do not receive my item? |
| |
Kittymagic23
ships item from Hong Kong to any country through international
airmail. Item will be posted on the next working day (Mon-Sat).
Customers will receive an Item Dispatch Email when item
is shipped. Delivery
takes 7 – 14 days to United Kingdom, USA and Australia.
Additional time is required for other countries. It
is common to find that some customers receive their
item after 21 days. Please allow additional traveling
time during the high season.
A tracking
number is provided by the Hong Kong Post Office ONLY
if customer pays for the optional postal insurance.
Customer
can check the item status by this URL: http://app1.hongkongpost.com/CGI/mt/enquiry.jsp
Tracking information of some destinations is only available
up to departure of HK.
Customer
does not purchase the optional postal insurance is not
protected.
If you have
purchased optional postal insurance and you still have
problem after using the tracking system of the Hong
Kong Post Office, please email to us:
1. Send an
email to kittymagic23@yahoo.com.hk with the email subject:
Problem with Tracked Item Report for item XXXXXXXXX
from eBay buyer XXXXXXX.
2. Please provide your tracking number.
3. Please provide your full name and full address.
|
| Q11 |
What
can I do if my question is not answered in this
FAQ? |
| |
Please do
hesitate to contact us: 1.
Send an email to kittymagic23@yahoo.com.hk with the
email subject : General question for item XXXXXXXXX
from eBay buyer XXXXXXX.
2. Let us know whether you are potential customer or
existing customer.
3. Please provide more information for us to handle
your question:
a. Any related Paypal email account
b. Any related Paypal transaction ID:
c. Detail description of your concern.
Your question
will be answered within 24 hours.
Our working hour is Monday to Friday (09:00 – 18:00
GMT +8).
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