kinlosspets

KINLOSSPETS
EBAY RETURNS POLICY
 
We are a family owned and run business, which has been serving the needs of pet owners for over 27 years.  
 
We are never happier, than when our customer’s pets’ needs have been met!
 
We are happy to offer advice and further information on ANY item that we sell…we would rather answer 20 of 
your questions honestly and fully, and end up with no sale, than have no communication from you, and so end up 
with you buying an unsuitable or unwanted item.
 
However, we know that buying online can be an awkward business, so below you will see our returns policies, 
for various reasons for return.  Please have a read of them BEFORE you bid/buy, and if there is anything you don’t 
like about them, please do NOT buy from us.  
 
UNWANTED ITEMS
We will accept returns of unwanted items, providing:
We are notified, via ‘my ebay messages’, of your intent to return an item.
The item arrives back with us WITHIN 14 days of the date we dispatched to you.
All and any costs of returning are paid by YOU and are NOT our responsibility.
Items arrive in a 100% resalable condition.  No exceptions.
Provided the above is adhered to, we will refund your original purchase price, in full.
Should an item be returned to us:
Without prior notification
With opened packaging
In any kind of used condition
Soiled or sullied in ANY way (Including any odours such as cigarette smoke)
With ANY signs of wear, such as drool, teeth marks or pet hair.
After 14 days from postmark of original dispatch
We will NOT refund, and the item will be returned to you.  No exceptions.  Our decision is final.
 
UNSUITABLE ITEMS
We are MORE than happy to offer any further information on our items, prior to you buying.  We will always do our 
best to recommend the most suitable item for your needs.  Please ask us about sizes / colours etc. before you buy, 
so we can save you the bother of guessing and returning.  However, if you do find an item is unsuitable, we are happy 
to replace or refund, providing:
We are notified, via ‘my ebay messages’, of your intent to return an item.
The item arrives back with us WITHIN 14 days of the date we dispatched to you.
All and any costs of returning are paid by YOU and are NOT our responsibility.
YOU pay the cost of the postage of any replacement requested.
Items arrive with us in a 100% resalable condition
Should an item be returned to us:
Without prior notification
With damaged packaging
In any kind of ‘used’ condition.
Soiled or sullied in ANY way (Including any odours such as cigarette smoke)
With ANY signs of wear, such as drool, teeth marks or pet hair.
After 14 days from postmark of original dispatch
We will NOT refund, and the item will be returned to you.  No exceptions.  Our decision is final
 
FAULTY ITEMS
We take great pride in our stocks and service at kinlosspets.  Each and every item is closely examined by at least 
one person upon delivery to us; again, when being put in to stock; and a final time before being dispatched to our 
ebuyers.  If, however, you are unlucky enough to be the first of 5000+ ebuyers to receive a damaged or faulty item 
from us, we will, of course, do all we can to help.  
We will offer you a replacement (which you don’t have to accept), OR refund providing;
We are notified, via ‘my ebay messages’, of your intent to return an item, and why.
The item arrives back with us WITHIN 14 days of the date we dispatched to you.
Upon receipt we must confirm fault/flaw OR submit the item to its manufacturer for investigation. There is 
NO time limit to this process.
Provided the above is adhered to, we will refund your original purchase price, in full AND your return postage.
Should an item be returned to us:
Without prior notification, via ‘ebay messages’;
That we believe has been intentionally damaged or used in any way other than its intended function;
That the manufacturer does not find defective.
After 14 days from postmark of original dispatch;
We will NOT refund, and the item will be returned to you.  No exceptions.  Our decision is final.
 
PEARL'S (Pet Care)
Tolbooth Street
Forres
Moray
IV36 1PH
 
We are a 100% honest business.  We are here to HELP our 1000s of customers, both instore, and online.  We feel that 
by having, but law, to detail our returns policy, we may come across as overly cautious.  We are not.  We treat each and 
every customer as an individual, and always have done.  We believe there is nothing that can’t be resolved with some 
friendly communication and mutual respect!  We are NOT ‘a computer’, we are a family of real people, just like you….and 
we enjoy treating our customers as PEOPLE, rather than faceless electronic transactions!
 
To ensure messages and emails are never missed, and to avoid the number of fake emails going around, we would 
remind our customers that we ONLY correspond with our ebuyers via ebays ‘my messages’, and we would urge you to 
do the same.
 
This returns policy does not apply to good purchased instore.