1. All goods
remain the property of Karlites until paid for in full.
2. Delivery
dates and time are given as advice only and may vary due to circumstances beyond
the control of Karlites.
3. It is the
customer's responsibility to check goods on receipt for damage. We must be
notified in writing within 48 hours of receipt if damage has occurred during
transit, failing which no refund can be made.
4. If a
replacement for an item that is damaged, faulty or incorrectly supplied is
required before that item can be returned to Karlites it will be treated as a
separate sale. A refund for the said item can only be considered once that item
has been returned to Karlites for inspection.
5. Refunds
cannot be made for items that have been damaged due to customer misuse or
modified in any way.
6. Provided an
item is unused, it may be returned with or in the original packaging (at the
customer's cost) for a refund provided it reaches us within 14 days of our
original invoice date. This does not apply to special order items. The customer
can cancel the contract at any time within 7 working days, starting the day
after delivery.
7. It is the
customer's responsibility to arrange for the return of items to us, regardless
of the reason for the return. Karlites will not arrange for return items to be
collected.
8. When
returning items to us, it is the customer's responsibility to ensure that they
are packed so as to prevent damage to the item/s and packaging en route to us.
We are unable to process refunds if items returned to us are damaged in transit
to us.
9. We must be
contacted in advance if you wish to return an item to obtain authorisation.
Unauthorised returns cannot be accepted.
10. Any refund
of carriage charges will be solely at the discretion of Karlites. Carriage
charges will not be refunded for goods that have been correctly supplied in good
order.
11. Returned
goods that have been correctly supplied may, at the discretion of Karlites, be
subject to a re-stocking charge of 20%.
This does not apply if the customer has cancelled the transaction before 7
working days from the day after delivery.
12. Any
product requiring painting should be examined and trial fitted before the
painting process begins. If, after painting, a product is found to be defective
no compensation can be given for it or any painting costs incurred.
13. Karlites
can accept no liability for direct, consequential or any other losses whatsoever
arising from the supply of any goods.
14. We accept
no liability (to the fullest extent allowed by law) for the accuracy of
information contained on product detail pages or on the website, which may
contain technical inaccuracies or typographical errors. However, this provision
does not affect your statutory rights and remedies.
15. Please note
that we reserve the right to cancel or refuse orders for items shown on our
website with an incorrect price or with any other incorrect information. No
contract is made with you until we have dispatched your order.
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