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 johnrichardssurplus

johnrichardssurplus

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 Welcome.We sell Land Rover spares,ex-ministry surplus and various general surplus both vehicle & non-vehicle related. We've been in the business since 1955 so we know our stuff! For giftware see our sister website: www.thenest-at-johnrichards.com Vehicle related: www.johnrichardssurplus.co.uk

Est. 1955   Addy               XD_110_FFR        VAT Reg. No: 280 3191 74         contacts

 Buyers are advised to read our Terms of Sale before buying.

Once you purchase an item, we will assume that you have done this, failure to do so could lead to disappointment.

If you are having trouble paying through Paypal,

you can ring 01952 550391 during business hours to pay by card

Thank You

 

Important Information
Please Read Before Buying

                                                                                                                                           

Terms of Sale
                                                
Visit my eBay Shop:Go to member's eBay Shopjohnrichardssurplus

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Asking Questions

Before asking a question, please be sure you have read the listing fully. Listing takes a lot of time and we try to give as much information as possible.

If the answer to your question is in the listing, you will not receive a reply.

 

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Frequently Asked Questions
 Q: I am still waiting for an answer
  A: We will endeavour to answer questions within 24 hours. If this is not possible(e.g.weekends & holiday periods) please be patient. Technical questions & questions relating to combined postage may take a while as we may need to check details in our manuals or gather the goods for weighing before responding.
 Q: I have a questions about item specifics
  A: We usually put all details known about an item either in the item specifics for any particular listing or in the actual description. Please read the listing fully before asking a question. The answer may already be there!
 Q: Why do I get an automatic answer? It does not answer my question
  A: Automatic answers are given from our FAQs by Ebay. If your question is not shown then there will be an option at the bottom to ask directly to us or you can ring us on 01952 550391 to ask us personally. Please Note: If you ring, we may have to get back to you with an answer as the tech guy may not be available at that time.
 Q: What is your return policy?
  A: Goods should be returned within 14 days. Buyer to pay return postage. Only faulty goods will ensure a refund. Be sure what you bid on is the part you require. If a refund is required through the purchase of an incorrect item or because you have changed your mind, we charge a cancellation fee of 50p to cover relisting & refund fees through paypal
 Q: Do you combine shipping?
  A: Yes wherever possible we will try to save on postage costs for our customers when more than one item is purchased. However, customers MUST ask for combined postage BEFORE making payment. We will not refund overpaid postage once it has been paid.
 Q: When can I expect my order to arrive?
  A: If payment is made through PayPal - we will endeavour to post goods within 3 working days. Cheque payments(from UK customers only)- goods will be posted once cheques clear.
 Q: How much is the Shipping and Handling Charge?
  A: This will be dependant on weight & size of the goods purchased. P&P will be shown wherever possible in listings.
 Q: Do you ship internationally?
  A: Yes where practical to do so. Overseas customers should check with us first before bidding on larger items.
 Q: Are all your goods new?
  A: No, a detailed description will be given wherever possible including whether an item is new or second hand.
 Q: It says you ship to my country but I only see postage costs to UK. How do I find my postage costs?
  A: Click on the more information link and find your country then update, this will give postage costs for your country. If this does not show then email us.
 Q: Can I collect my item personally?
  A: Yes, we will remove postage from your costs and once you let us know when you are coming we will ensure your item is ready for collection.
 Q: Can I pay by card but not through Paypal?
  A: Yes,call the depot on 01952 550391 & say you wish to make a card payment for an ebay item.Give your Ebay ID & say what you're paying for & ask the guy at the depot to advise the ebay team of the payment.