To complete your order click 'Checkout Now' or you can continue shopping and those items will be consolidated into this order.
We accept payment via Paypal only. You will be transferred to the PayPal website to select how to fund the purchase and specify a shipping address. Upon confirmation of the transaction, you will be returned to your checkout.
Please make sure that you pay for your purchase straight away via Paypal. Any delays may result in the item becoming sold out and unavailable.
Delivery
How quickly do you deliver?
Goods are despatched via the Hermes 48 hour service or via Royal Mail 2nd class post and although these are not guaranteed delivery services the majority of our items will be delivered within 2 working days from despatch. We aim to despatch all goods within 2 working days. Orders outside of the UK and Ireland may take a few extra days to be despatched and delivered.
Please be advised that delivery of parcels to business addresses can take longer than those sent to home addresses.
Also note that, unfortunately, we may have to wait up to 15 working days (or 25 working days for overseas orders) before we are able to refund or replace items missing in transit.
How much does postage for my order cost?
All orders within the UK are subject to a £2.00 delivery charge. Orders placed within Europe, but outside of the UK and Ireland will be charged at £8.00. Delivery charges to the rest of the world are charged at £12.00.
When you return goods for exchange items, we won't charge you again when the exchange items are despatched.
We only charge one delivery fee per order no matter how many items you purchase. Our delivery costs reflect the price that it costs us to despatch your order and although you may find clothing stores that will charge less we believe that many companies who give free postage simply include the costs in their original selling prices. We feel that our products represent great value and we prefer to be more open and charge you less for the goods.
Do I need to sign for my parcel?
A signature may be required upon delivery. If you are not at the delivery address to sign for the parcel, the couriers will attempt a further two deliveries and subsequently will return the parcel to ourselves. Alternatively, if the courier deems it safe to do so, they may possibly leave the goods in a secure location on your premises or with a neighbour. Please note our advisors cannot be held responsible if you are not at the delivery address to accept goods when they are delivered.
Do you deliver outside the UK and Ireland?
We deliver to the following overseas locations :
Europe - £8.00: Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
Rest Of World - £12.00: Algeria, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Botswana, Brazil, British Virgin Islands, Brunei, Canada, Cayman Islands, Chile, China, Costa Rica, Dominican Republique, Ecuador, Egypt, Falkland Islands, Faroe Islands, Greenland, Guatemala, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kenya, Lebanon, Malaysia, Maldives, Mauritius, Mexico, Namibia, New Caledonia, New Zealand , Oman, Pakistan, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Singapore, South Africa, South Korea, St Kitts And Nevis, St Lucia, Swaziland, Syria Taiwan, Tanzania, Thailand, Tunisia, United Arab Emirates, Uruguay, USA, Vietnam, Zambia, Zimbabwe.
Returns
How do I return goods to you?
To return goods, simply fill out the reverse of the invoice carefully, package the goods in suitable wrapping and return to us at the address stated on the reverse of the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be sent in exchange of those returned are more expensive than the original items, you will need to either include the additional payment - no cash though - with the returned goods. Alternatively, please include a day time telephone number and we'll call you in order to obtain your card details.
What is Joe Browns returns policy?
All goods can be returned to us for a full refund on the cost of goods or exchange within 21 days of purchase providing they are unworn and unused, but we cannot accept returns of underwear unless faulty upon receipt. Items must be unwashed, unworn and still have their tags and labels attached.
You have a statutory right to have a full refund including the outbound postage and packing charges if you notify us within seven working days from the day after you receive your goods that you intend on returning to us your order in its entirety.
Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Joe Browns can not be held responsible for lost parcels.
Do Joe Browns offer a free returns service?
We have considered offering a free returns service, although in our opinion there is no such thing as free postage; companies who give free postage simply include the costs in their original selling prices. We however prefer to be more open and charge you less for the goods, but kindly ask that customers pay only to return goods they need to return, unless of course they are faulty or sent in error.
I have recently returned goods to you for a refund - when will this be credited to my card?
We will process your return as soon as possible, although we kindly ask you to leave anything up to 14 days for processing.
I have returned goods to be exchanged for other items - will you charge me £2.00 for outgoing postage again?
No, once you've paid the £2.00 to have the initial order posted out, we won't charge you again, as any subsequent outgoing postage will be paid for by ourselves.
What do I do if, in the unlikely event, I receive faulty goods, or goods sent in error.
Please don't hesitate to contact us because if there is a problem, we will do everything we can to resolve any issues you may have. After all, it may be a problem we're unaware of, in which case we'd appreciate notification so that we can take appropriate action to resolve matters. We don't expect you to pay to return faulty goods, or goods sent to you in error and we will therefore post you a free returns label out so that you don't incur costs to return the items in question.
Misc
Do Joe Browns offer plus sizes?
Unfortunately this isn't a service we can offer through eBay.
Do Joe Browns offer kids clothing?
As Joe Browns is growing, eventually we hope we'll be able to supply children's clothes from the ages of 11 to 16. As the demand for the current catalogue is so great we are concentrating on the men's and ladies range at the moment (although you'll find many of the extra small and small sizes will already fit most kids from age 13 upwards).
How can I get help with choosing a size?
The best way to check sizing is to look for the size chart link on every item description. Most of these size charts are bespoke and will give you the actual measurements of the garments, so you can determine whether an item is a fitted garment, or whether it's intended to be worn baggier. If you're unsure after checking the charts, please don't hesitate to ask for help.
What's the difference between the Joe Browns Store and the Joe Browns Clearance Store?
Items in both stores are all genuine Joe Browns items supplied from Joe Browns. They are both official eBay stores and are the only official stores on eBay stocking Joe Browns goods.
The clearance store contains previous season's stock at heavily discounted prices. The Joe Browns store contains current season's stock at non reduced prices.
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