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joan from the block

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General Interest
  

bannerJoaneyes2.jpg Eyes banner 2 picture by Joanfromtheblock

 


Shipping Information
 


We endeavour to dispatch all orders within 3 working days of receiving your cleared funds, but during busy times this may be extended. 95% of all orders are dispatched within 48 hours of receiving your cleared funds.

Please note that it may take up to 10 days for  cheque's , echeques and crossed Postal orders to clear. We only ship items once the payment is fully cleared.

We do allow collections by appointment, our opening times are :-
 
  Monday - Friday 9am until 4pm
  (excluding bank holidays)  

Please call in advance so that we may have the item ready for you. Payment for collection item's is either cash on collection or PayPal in advance.

thcontact_us.gif picture by Joanfromtheblock

Contact us by phone

01827 66358

We aim to keep you informed of how we will deal with your order in advance, so if any of the above conditions do not suite your requirements then please do not bid.
 

Dispatch

We will send an email, to you on dispatch of the item informing you that your item has been sent. Our couriers require a signature. If you are not available, they will post a card through your letterbox informing you of the number to call to rearrange delivery. If the item is returned to us because you have not been available for the item to be delivered or made arrangements for re delivery there will be a further postage charge to cover the cost of resending the item

Should the courier not be able to locate your address, or there is nowhere to leave a card, they will contact us. We will send an email to your registered email address to explain the problem.

We can not be held responsible for delays caused by the courier.

All tracking details will be available, on request.

 

Contact us with any further questions:

joanfromtheblock@gmail.com
 

Additional Information

Our feedback rating is very important to us, as indeed it is to you too. We leave positive feedback for all of our customers who pay on time. As soon as we receive your payment we will immediately leave feedback for you.

If you are not satisfied with your purchase please contact our Customer Service Department via email or My message's in eBay. Most issues can be resolved quickly, positively and amicably.

Do not bid on an item if you are unable to honour the bid price as we will report you to eBay to reclaim our costs. If you have made a genuine mistake please contact us and we can resolve this for you.

 

Joanlogo.jpg Joan Logo picture by Joanfromtheblock