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Returns

What is your return policy?

We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:

  • Returned within 14 days of receiving your order
  • It is in original undamaged packaging with all tags intact
  • The product is in the same condition as how you received it

You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.

If the item you receive is faulty, damaged or the wrong item has been sent, please follow our returns instructions and we shall refund you in full.

With the exception of faulty or damaged goods, if you return your purchase after 14 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).

In the unlikely event of an item being received damaged or faulty you have 28 days from date of despatch to report this to us for Return.


How do I return an item?

We want to ensure you are totally satisfied when shopping with us so, if you change your mind for any reason, you are able to report an unopened item to us for Return within 14 days of it being despatched to you.

In the unlikely event of an item being received damaged or faulty you have 28 days from date of despatch to report this to us for Return.

To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation number.

You will need to package the item securely and include a completed copy of our returns form.

Christmas Returns Policy

Any purchase made between the 1st November & 24th December can be returned up until the 31st January.


Download Returns Form here


When will I receive my refund/replacement?

We will process your refund / replacement as soon as your item is received back into our warehouse.


Contact Us:

      Email: eBayoutlet@thehutgroup.com