Simple and easy. If within 7 days of purchase, for any reason, you are unsatisfied with your item - whether it is defective, or just unwanted -email us for an RMA no. and ship it back to us. once we receive the item, we will refund, in full, the price you paid for the item (not including the initial shipping and handling (charge). When we handle returns, defective items will be replaced with the same product. If the same product is not available, you can choose to wait for its arrival, or request a refund or replacement item. we will ship replacement items for defectives at no additional cost.
Please note that Warranty is voided if the item is opened or tampered with. We have security tags and markings on our items. Any item found to be broken or damaged will be returned to the buyer and voids any warranty. We mark all of our items, record serial numbers or take detailed photo of items for our records.
Laptops sold as Spares/Repairs are untested unless stated otherwise and all details of the condition and visible known faults are listed on the detailed table within the auction page.
Batteries should last a minimum of 45 minutes but usually last longer. Please note they have been in storage for some time and will need a couple of long chargers and discharges.