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| Q:For All Questions and Concerns |
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| A:Visit our Frequently Asked Questions (FAQ)
https://www2.idirectmart.com/faq |
| Q:Where is My Shipping and Tracking Info? |
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| A:Within 24-48 business hours after payment is CLEARED, we WILL send your tracking number to your email on Ebay, also to your Ebay message center, and we will upload the tracking to the order page, view in your Ebay order page. Make sure that your email can accept our email. Some email servers with junk mail filtering will not let our email through |
| Q:How To Purchase Multiple Items? |
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| A:Click "To purchase multiple quantity of this item Click Here". Then you can purchase multiple quantity AND it will have links to related items in the DESCRIPTION section. After you purchased all items, at the check out page click on the "Request Total From Seller". We will send you combined invoice with ship discount. Pay the invoice. |
| Q:Purchase RH or LH Multiple Door Locks Types And Quantity |
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| A:Click "To purchase multiple quantity of this item Click Here". This will redirect you to a listing with multiple quantity to purchase. Also, in the description, you will see links to ALL different RH, LH, ROUND, EGG door locks. You can purchase through these links. To pay for multiple purchases, see our "Shipping Discount Policy" |
| Q:Combine Invoice For Multiple Purchases |
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| A:After you have purchased ALL your items, at the checkout page, click on the "Request Total From Seller", within 30 minutes, we will send you a combined invoice with shipping discount. Please do not pay until you have received the invoice from us. |
| Q:Multiple Door Knobs Quantity |
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| A:We have many door knob quantity available in our Ebay store listing. Please see FAQ Titled "How To Purchase Multiple Items?" to purchase multiple quantity. |
| Q:Do You Ship To My Zip Code |
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| A:We only ship to the lower 48 states and DC. We do not ship to HI, AK, PR, APO, FPO. |
| Q:Do you Ship International? |
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| A:We do not ship to Canada or International. |
| Q:When can I expect my order to arrive? |
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| A:We ship within 24 to 48 business hours after payment is CLEARED. Sometimes Paypal does not clear your payment for 3-5 business days. We ALWAYS send TRACKING NUMBER to your email, also to your Ebay message center, and to the Ebay order page. You can view this tracking number in your Ebay order history. Ship time is 3-9 days, sometimes maybe longer |
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