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Find a Product 

If you know what category the product might be in, you can drill down through the menu categories until you find a list of products in that category. Or you can enter the author, artist or a keyword from the title in the "Product Search" box.

Shipping & Delivery

All goods weighing up to 2kg are sent via Royal Mail First Class Post (inland) or Airmail (outside UK). Over 2kg and up to 6kg we use Royal Mail's Standard Parcels Service (UK only). We will be happy to quote for orders larger than these limits. We aim to dispatch all orders within 2-3 days of receiving it, subject to product availability.  If we have to order goods for you from America, the average delivery time is 2-3 weeks, subject to product availability. This will normally be indicated in the product details. You will be advised if this happens.

Local import duties

Local import duties are not included in our shipping charges. These are payable by the customer. If in doubt please check with your local customs and excise department.

Payment Methods

iconnectdirect only uses PayPal. They accept all major cards such as MasterCard, AMEX and Visa. You do not need to open a PayPal account. It’s the simplest and one of the safest ways to pay on the Internet. Please note, your credit or debit card will be charged (or your PayPal account debited, if you have one) at the time you make payment through PayPal. We will refund payments at once if we cannot fulfil your order your card details are protected by 128-bit SSL technology and we never see them.

 Complete the Order 

We will process your order when we have verified the order and payment details. You will receive further emails from us when your order status changes again - usually to "shipped", but possibly to "cancelled" or "refunded" if a problem arises. We will also advise you of the reason we cannot fulfil your order in these cases. If we do have to refund your payment, you will also receive an email from PayPal notifying you of this.

Other ways to order

Can I order by phone or fax? At present we would like all orders placed via our website. However in case of extreme difficulty you can call us on 01908 321988 (Opening hours 9.00am - 5.30pm Monday - Friday)

 When will my 'out of stock' backorder arrive?

If an item you ordered is placed on "back order" status, we will send you an email informing you of the delay in shipping. The "back order" email will also inform you of the due shipping date for the product you are waiting for.

When will my advance order arrive?

iconnectdirect will from time to time feature a number of different advance-order offers for customers to purchase a product before it releases. We will endeavour to ship all new releases on the official launch date and not before.

 Missing, wrong or incomplete orders 

Have not received my order.

On very rare occasions a problem may occur with the delivery of a package. If for some reason you do not receive your order within the shipping time stated, please notify us at customerservice@iconnectdirect.co.uk

An item is missing from my order.

Please contact our customer service department at customerservice@iconnectdirect.co.uk   and we will re-ship the missing item as soon as possible, free of charge.

We shipped the incorrect item to you.

Please let us know at once at customerservice@iconnectdirect.co.uk so we can arrange for return of the item and its replacement.

Returns should be posted to:

Iconnectdirect

Returns Department

16 Stonegate

Bancroft

Milton Keynes

MK13 0PX

UK

We reserve the right to cancel any orders between us if:

1. We have insufficient stock to deliver the goods or capacity to provide the services you have ordered.

2. Events beyond our control. We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes or other industrial disputes, breakdown of systems or flood, fire, explosion or accidents.

3. Prices on iconnectdirect are subject to change without notice at any time. While iconnectdirect strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, iconnectdirect shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is wrongly priced, iconnectdirect may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Returns Policy 

Items can be returned within seven days of receipt. If an item is damaged or there is a manufacturing defect we will replace the item free of charge and send you the replacement. If an item is defective or significantly different to that described on our site we will refund the postage costs you incur to return the item along with the refund.

If the item is not damaged but you wish to return it, you may do so and we will credit your account for the product's cost once we receive the returned item(s). We will only pay the return shipping cost if the return is a result of our error.

We cannot give a refund for any CD, audio book, DVD, video recording or computer software where the original package seal is broken, unless the item has a manufacturing defect.

Opened items are considered used and cannot be returned for a refund. The returned goods must be in the condition they were in when delivered to you and you are responsible for all delivery/postage charges.

Please contact us by email if there is any problem with your purchase before returning any item.

Special & Bulk Orders 

Are you interested in placing a large order through our site? Are you looking for something you can't find in our shop? We can provide you with a free quote (including shipping costs)! Email us at customerservice@iconnectdirect.co.uk or call at 01908 321988      (Opening hours 9.00am – 5.30pm Monday – Friday)

Mailing List 

We think it's important to keep customers up to date with the latest product news, new releases and offers. When you make a purchase from us we'll add you to our list which exists for this purpose - you'll get just one regular e-card a month. Every email contains a clear automatic unsubscribe link - we won't EVER pester you with unwanted emails!

Terms & Conditions of Sale 

INTERPRETATION:  In these Conditions the following words have the following meanings

"We/Our/Us" or "the Company": iconnectmk Ltd., of 16 Stonegate, Bancroft, Milton Keynes United Kingdom MK13 0PX, the owner and operator of the web site.

"Goods": any goods agreed in the Contract to be supplied to you by us (including any part or parts of them).

"You/your": the person(s), firm or company who purchases the Goods from the Company.

"Contract": any contract between you and us for the sale and purchase of the Goods, incorporating these Conditions and Our Privacy Policy.

"Privacy Policy" the document which outlines how we will use your information and which is available on Our Website

"Website" the iconnectdirect web site

"Working Day" Monday to Friday excluding bank and other public holidays

 All orders placed with iconnectdirect (an operating division of iconnectmk Ltd.) via the Internet are subject to the terms listed below. No variation to these terms shall be valid or effective. These do not supersede your statutory rights under the Sale of Goods acts or Distance Selling Directives but are designed to clarify the principles and procedures by which we work.

YOUR ORDER: Your order is an offer to buy the goods from us under these conditions. We do not have to accept your offer (for example if goods are wrongly priced). The email you receive after ordering is an automatically generated copy of your offer sent solely for your convenience and does not constitute our acceptance of it.

PAYMENT TERMS: Dispatch will not take place until payment is received in full.

PRICES:  Prices charged for goods will be those current at date of dispatch. Goods which are offered on the web site at the regular price may also be offered at a discount as part of a time-limited offer. Although we make every effort to remove offers promptly, the nature of the internet is such that out-of-date pages may still be served to customers. Subject to the foregoing exceptions, the shopping cart will calculate the final price to be paid including any applicable discounts and shipping & handling before commitment to purchase is required.

DUTIES & LOCAL TAXES: Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.

DELIVERY: Every effort will be made to achieve delivery dates where quoted on the web site, by telephone or any other media, but we will not be liable for any loss, direct or indirect or consequential arising from delay in delivery. In the event of goods being out of stock after an order has been placed and paid for, we will attempt to obtain and dispatch the goods in question within seven days of the order date. However, should this not be possible, then we will repay the purchaser the price of the said goods, or offer an alternative delivery date, or an alternative similar product, at the buyer's discretion.

RIGHT TO CANCEL: If You wish to cancel the Contract, you must notify us in writing within 7 working days of receipt of the Goods. You must return the Goods to us at your expense. On the satisfactory receipt of the Goods, We will refund the price paid for the Goods.

SHIPPING/HANDLING: Shipping Costs will be added to all orders made through this web site according to the prevailing charges, which may change from time. The current charges are advertised on the website. In any case, before you commit to payment, you will see a Payment Summary page which will show the applicable shipping/handling charge. The final price quoted on the payment summary page is the price of the goods including delivery and packing to the stated destination and VAT. This is the final price which is passed to our payment gateway.

GUARANTEE: We undertake to replace or credit customers for items which have failed due to genuine design faults or bad workmanship. Items that show damage through misuse will not be considered for replacement or credit. We remind customers to assess the condition of the product before applying for a replacement or credit. In no circumstances shall the seller be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise whatsoever and howsoever arising for any loss of profit, business, contracts, revenues or anticipated savings or for any special, indirect or consequential damage of any nature whatsoever.

RETURN OF GOODS: All goods supplied in accordance with customer’s orders will not be accepted for return without our prior consent, we do not deal on a sale or return basis.

CANCELLATIONS: Orders may not be cancelled once in transit.

CLAIMS for LOSS or DAMAGE: Shortages or damage should be advised within 2 days of receipt. Claims after this period will not be accepted. The carrier’s delivery note must be endorsed "received damaged / open / missing".

SPECIFICATIONS: Any description of the Goods on our Website is for guidance only. No pictures, descriptions, specifications or advertising will form part of the Contract.

FORCE MAJEURE: We shall not be responsible for any loss, damage, delay or non-performance of any contract arising, directly or indirectly, from any cause outside the control of the company.

 CONFIDENTIALITY: iconnectmk Ltd is registered under the Data Protection Acts and undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We may use our customer information to advise our clients of our goods and services that we feel will be of interest to them (unless expressly instructed otherwise in writing) but the information is not sold or supplied to any outside agency.

CREDIT/DEBIT CARD PAYMENTS: Online credit/debit card transactions are handled by PayPal via a separate secure connection to their server and your card information is never transmitted to us or our web server - only the result of the transaction itself. In case of difficulty with the transaction, you should contact PayPal as advised in your e-mail receipt.

DISPUTES: This contract shall be governed by English law and English courts shall have the exclusive jurisdiction in any dispute that might arise save that the company may institute and maintain proceedings in respect of this contract in any country. Proceedings against a foreign customer may be served by post addressed to them in any consulate of their country or residence or nationality.

Privacy Policy 

We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998 and its relevant subordinate legislation and we will comply with the principles set out in that Act. When you supply any personal information to us we will meet our legal obligations towards you in the way that we deal with that information. In accordance with the data protection principles we have to collect the information fairly and to let you know how we will use it (see above) and whether we will pass the information on to anyone else. We will not supply your personal information to third parties without your express prior consent or where required by law. We will ensure that any information will be held only as long as is necessary to ensure that our service runs smoothly. We use up to date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access.

Website Usage Terms & Copyright Notice

This website and its content is copyright of iconnectmk Ltd - © iconnectmk Ltd 2011. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: 1.You may print or download to a local hard disk extracts for your personal and non-commercial use only 2.You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material 3.You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.