Compatibility
We make every attempt to check compatibility of our products with those advertised and where we know of potential compatibility issues, we note them in our item descriptions. However, product manufacturers sometimes update their products with equivalent but incompatible products and we cannot hope to keep up with these changes.
Therefore, it is the buyer's responsibility to check the compatibility of the item that you are ordering before you commit to a purchase. We will do our best to answer any questions to assist.
Returns & Refunds
We accept returns and will issue refunds upon their safe return in their original condition. However, the buyer is responsible for the costs of returning goods to us by a standard mail/courier method. We do not accept personal deliveries or offer to collect the goods.
If the item is faulty or develops a fault during the warranty period stated in the listing, then we will refund item cost or replace the item.
You must contact us before returning items in order to receive a refund.
Feedback
We pride ourselves in providing excellent service. However, as with any business, sometimes things don't go to plan. If you are not entirely satisfied with your purchase and/or service, please inform us first and give us the chance to put things right.
Staff Abuse
We are obligated to protect our staff from abuse. Therefore, any abuse (direct or through aggressive communication) will be dealt with in the following manner:
- We will revert to the interpreting our T&C to the letter and offer no goodwill
- We will give negative feedback to the buyer.
- We will ban the member from all future transactions with us.
Postage, Packaging & Handling
The P+P costs advertised in our listings also cover necessary handling costs in line with eBay policies
We receive occasional feedback from customers with regards to our P+P costs. We ask that customers bear the following points in mind:
- The process of dealing with orders is not free. We need to receive the order, check, package and dispatch the item(s).
- Even if your transaction went smoothly, not every transaction does. We need to spread the cost of dealing with this across all transactions.
- There are other hidden costs (such as buying, storing, and using various packing materials) that may seem insignificant to the occasional seller, but they soon mount up
Items Lost in the Post
We offer an insured postal method (such as Recorded or International Signed-For) or optional insurance on every listing. This is the default on more expensive items.
If the buyer does not choose an insured delivery method then they are responsible for any losses in the postal system.
We obtain proof of posting for every item and can provide a scanned copy of this by email upon request. Note: We will not provide this until at least 15 working from date of dispatch. The Royal Mail will not accept a claim for compensation until this time has passed.
It is the buyers responsibility to seek compensation from Royal Mail (or other courier) if the item goes missing. | 
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