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If you are unhappy with an item we will be happy to exchange it or you may return for a refund. However we cannot accept returns on any underwear which has been opened due to hygiene reasons. Also any clothing or footwear which show signs of wear cannot be returned.

Our Returns address is:

Isafo Returns DEPT
5/6 Carterton Industrial Estate
Black Bourton Road
OX18 3EZ

Please include the dispatch note, and the following:

  1. The Order reference number as shown on the original dispatch note (eg. ISAFO-12345)
  2. Your name, delivery address and postcode.
  3. Reason for return.
  4. What you would like in return (refund / exchange)

We will not knowingly dispatch a damaged item. If an item develops a fault please contact us before returning as we can provide a freepost returns adress!!