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Returns

We work every day to provide you with the best quality products at the best affordable price, and truly hope you will be pleased with the product you have ordered with us. However if for any reason you are not, please follow the following instructions for returning products.

If for any reason you wish to return your purchase you must- notify us with eBay message- provide a simple explanation of the reason why you want to return the products. – We normally answer you within 24 hours. Our customer service team will contact you with all necessary procedures.

HOW TO PROCESS A RETURN

If the delivered item is damaged or incorrectly supplied, please contact us ASAP to discuss a refund, repair or replacement. We will ask you to send us a photo of any damage for our records to assist us in taking appropriate action. If your complaint appears valid we will arrange for collection of the item by our courier, who will advise you of a proposed collection date. We will require you to take care of the item after you have taken delivery of it until it is collected, as it might be necessary to return it to the manufacturer. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or full refund.

Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 7 working days of receipt by contacting our Customer Service team.

Please note that if you changed your mind about the product(s) and want to return your item provided you notify us within 7 days of receipt and take good care of the item(s) before returning it to us, you will get a full refund for the item(s). However, you will be charged for the collection costs of £10 for any small item, £19.50 for any medium item and £55 for any large item. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. For security reasons we can only return refunds to the original payment method you used to place your order.