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FAQs

Who are hoodmania?
A small family-owned business, based just 700yds from J29a of the M1.
See map at bottom of this page for location or click the "About Us " button at the top right of this page for further contact information.

How to contact hoodmania?
Call us on 01246 241896 or use "ask seller a question".
As a small business there will be the odd occasion when we are not manning the phone - feel free to leave a message and we will get back to you as soon as possible.

Visiting hoodmania, Viewing items for sale?
Do not set out on a special journey without contacting us first just to be sure we are around - we could be out delivering/collecting. If you are passing J29a of the M1 feel free to drop in. We do not have a showroom but you are always welcome to view any items we have listed on eBay prior to purchase.

Is the item I am looking at new or graded?
We do sell both, we are very clear in listings as to the item condition, you wont find it in small print at the bottom of the listing but in bold print at the top.

How will my item be delivered?
Depends on the size of the item, small items will be sent via Royal Mail, larger items will be sent via courier on a 24hr service with online tracking available. The following postcodes will incur a surcharge for delivery and will be sent on a 48hr service with online tracking. If you live in one of the postcode areas below please phone 01246 241896 for a quote or use eBay messaging service prior to purchasing your item.

  • AB 17-20, 26-29, 31-38, 40-56
  • IV 1-40, 52-54, 63KW 1-14
  • PA 21-38PH 4-41, 49-50
  • ZE - All
  • BT(Northern Ireland) - All
  • Isle of Wight and Isle of Man – All
  • Scottish Islands - All

How soon will you ship my item after payment?
Never later than one working day after cleared payment unless there are some unforeseen circumstances that prevent this in which case we will do our very best to inform you.

Can I collect my item?
Yes, other than items paid for using PayPal, all items paid for using PayPal will be shipped using an online trackable service and to the registered PayPal address only, this is to comply with Pay Pal's own protection policy, unfortunately there is the odd person out there who knows how to abuse the PayPal system, our only protection against this is not to allow items paid for via PayPal to be collected. No exceptions.

Receiving my item?
Please inspect your item thoroughly within 24hrs of receipt for any transit damage, it is rare but unfortunately it can happen, in order to initiate a claim we need to know ASAP, no couriers will entertain late claims, lots of online sellers ask you to inspect on the doorstep, this in reality is not practical hence the 24 hours, please visually check your item within this time and inform us of any transit damage.

I am not happy with hoodmania?
We are human and can make mistakes, please pick up the phone or send a message if you are not happy with our service or your item, we will always communicate and work with you to resolve any issues 100% to your satisfaction, as eBay sellers we rely on good feedback, we can only achieve and maintain this if you our customer are happy. There is nothing that cannot be resolved if we talk.