1.1. We usually dispatch item(s) within 2 working days by Royal mail standard parcels or Parcel Force services to UK.
1.2. Estimated delivery time is noted in each item listing and commences from cleared payment notification,
1.3. We arrange dispatch of item(s) when we receive cleared payment notification.
1.4. All goods will be delivered in accordance and confirmed from your order. A valid signature will be required on collection or delivery. Any item delivered in damaged conditions, upon receipt of goods all courier/delivery paperwork must be signed for as damaged.
1.5. Carrier will deliver to Pay Pal postal address or alternatively agreed postal address at time of purchase. It is your responsibility to make arrangements to receive the goods. If carrier is unable to deliver due to “no answer” the goods will be delivered to your local Post Office. It is your responsibility to collect the goods in this event. We will not be liable for lost goods if they have been delivered to a Post Office and can no longer be traced.
1.6. For reasons of health and safety and to avoid any property damage most bulky/heavy items will only be delivered to ground floor locations at the delivery address, if you are unsure please contact us prior to placement of your order.
1.7. FREE P&P delivery offer valid only for UK Mainland.
1.8. If requested delivery address is NON UK Mainland we quote further postage charge based on item weigh and dimensions. I.e. THE POSTAL SERVICES ADD SURCHARGES TO DELIVERIES TO THE FOLLOWING POSTAL AREAS NORTHERN IRELAND, CHANNEL ISLANDS, ISLE OF MAN, AND ISLES OF SCILLY BT, IM, TR21-25. THE HIGHLANDS AND ISLANDS OF SCOTLAND - POSTCODE: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
1.9. All international delivery will need to be agreed prior to confirming your order. We will quote the appropriate P&P charge, however we will not deliver to outside of the UK without the tracking option. This is to protect both of us from loss. Please bear this additional cost in mind before placing an order.
2.1 We do accept the return, Item must be returned to us in original conditions with original packing, Please contact us prior to return the goods. Return carriage charges are at the buyer’s expense.
2.2 Customers are advised that goods being returned are at their cost, where the purchase has been made & goods have been dispatched to a country other than the UK (Including Northern Ireland). This will apply to all instances including goods damaged in transit.
2.3 Please be aware of this before making any purchase.
2.4 If your item is damaged during transit, please call us immediately to arrange a replacement and to discuss the return of the damaged goods. If there is any doubt please sign for the goods as “damaged”. It would assist your claim for damages if documentary proof was provided ie. a picture.
2.5 If you have received an item which does not match the original item description and you wish to return it, please call us immediately to arrange for the original item to be dispatched to discuss the return of the incorrect item.
2.6 On receipt of goods you have 48 hours to contact us for a refund or replacement. Please ensure you check your goods immediately to avoid disappointment.
2.7 We will not entertain refunds (not original item description) or replacements after 48 hours.
2.8 If the item is returned un-opened and in its original condition we will refund the item cost minus postage and eBay fees. Please note we will NOT refund any item that has been assembled or modified in any way or form.
2.9 All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post, it is therefore advisable to take out postal insurance. Or, alternatively, to send the package by recorded / special delivery or Parcel force.
2.10 Returned goods for whatever reason must be returned to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturers instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier and you must co-operate and allow a suitable time for the courier to collect at an appropriate time. We may instruct you to return via Royal Mail or equivalent Postal Service within you own country and we shall refund such costs to you at time of refund.
2.11 Any refund amount will only cover the amount of your actual purchase price and will not include any P&P.
2.12 Items will be subject to a 10% (or £1.00 minimum) handling fee, this will be to cover the associated costs.
2.13 Please Contact us if your item is faulty.
2.14 Please contact us by telephone or email (firstname.lastname@example.org)
2.15 We do not provide returns postage on FREE delivery.
Other Important Information
3.1. All Our Items Are Brand New Unless Otherwise Stated.
3.2. We ask you take care in opening the packaging as this is sometimes the cause of damage to goods.
3.3. We cannot be held responsible for manufacturer’s faults, BUT we will honour our terms and conditions, faulty products must be reported within 48 hours of purchase for a replacement or full refund at our discretion. (Postage and Packing is not included in any refund given).
3.4. If you feel there might be a problem, please feel free to inform us directly - after all we're only human, mistakes do occur! Our contact details are shown below.
3.5. We would also prefer to be contacted with any problems you might have with any of our products prior to leaving Feedback. (Please give us the opportunity to solve any problems you may have - Thank you.)
3.6. Pictures: Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the items change. The item you receive will be of equal quality and value to that shown in the listing.
3.7. Pictures: In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour.
3.8. Where the item is denoted as “flat-packed” there will be a requirement for assembly.
3.9. SAVE on postage with our multiple purchase scheme, you must checkout all items at same time to get benefits of this scheme.
3.10. SAVE on Postage & Packaging with our multiple purchase scheme. Please be aware you must checkout all items at the same time to get the benefits of this scheme, Buy more than 1 item from our eBay shop and save money on P&P. It’s only £1 for Postage & Packaging per additional item. If the items are bulky or the parcel weight is more than 20Kg or if you are unsure please contact us and we will advise on the appropriate P&P cost and adjust your invoice accordingly. Items with FREE P&P are only valid for delivery to UK Mainland.
3.11. We endeavour to dispatch your item(s) within 2 working days once payment has been confirmed by Pay Pal.
3.12. Negative Feedback is a last resort. If you have any problem with the item you purchase from us please contact us by email or telephone and we will aim to resolve the problem to your satisfaction.
3.13. Please leave Feedback!
3.14. Check out our profile and get to know us better.
4.1. Pay with PayPal and you are fully protected.
4.2. We accept Card payment over the phone (0141 423 9990).
4.3. We accept Cheque Payment or Postal Order payable to "INEX HOMECARE LTD". Please ensure Cheques and Postal Orders are crossed (a/c payee only).
4.4. We arrange dispatch of item(s) after payment has cleared.
6. Why buy it from us?
We do not sale graded or x-catalogue stocks
All our products comes with manufacturer warranty / guarantee
We only sale brand and new goods
Secure PayPal payment method
We accept Card payment over the phone (0141 423 9990).
We accept Cheque Payment or Postal Order payable to "INEX HOMECARE LTD". Please ensure Cheques and Postal Orders are crossed (a/c payee only).
We arrange dispatch of item(s) after payment has cleared.
Fast dispatch – usually within 2 working days
Quality customer service by email & telephone
If your item is unfortunately out of stock we will contact you via eBay to inform you and if the stock is due in soon you have the option to wait or cancel or alternatively have another product - If the item you have ordered is obsolete we will cancel the order and refund you within 2 working days.
We do not expect to receive negative feedback for any out of stock issue.