Returns are accepted within 14 working days. The best way to contact us is by email in order to gain a full refund. Any postage costs incurred by you when returning the product are non-refundable.
If the product has a defect in any way we will pay the collection charge. If the product is fine but you change your mind for example there will be a collection charge.
Items must be returned in their delivered condition, ie unbuilt and boxed suitable for couirer transit.
Postage charges are for UK mainland only, please email us for a quote if you are located offshore or in the highlands.
Please note your shipping address must match your PayPal address. If you want to change your shipping address please email after you have purchased your item. We cannot check messages on order notes regarding address changes.
If you wish to return your product please inform our customer services team, either by email to firstname.lastname@example.org by telephone on 01706 716107 or through eBay messaging providing your contact details, user ID and order reference if known.
Please ensure all returned items are sent to the following address: