Payment
Payments must be started/received within 3 days from auction's closed
Payments are accepted as follow:
Credit cards are only accepted through PayPal
No exceptions
This service is free of charge for buyers!
Please note we accept PayPal payment over £300.00 only by verified buyers
Buyers of item exceeding certain amounts might be asked to pay by bank's wire (please email for details)
You can also use this other form of payment:
Bank to bank wire transfers
Sorry we do NOT accept personal checks or US/UK postal money order
Shipping
Shipping option to UK and EU members:
DHL express insured £ 35.00
Express service two days delivery (to any UK and many European locations)
Bubble mailer Air/Priority uninsured £ 6.00 (5/8 days delivery)
Registered uninsured £ 9.00 (14/18 days delivery)
For all International destination better ask prior bidding
Expensive items are only sent by DHL insured
Fast Secure Reliable
Actual rates from Italy are higher, our effort is to keep shipping low, we pay the difference.
We do not charge handling
We also offer shipping by mail which works fine, but please bear in mind that we cannot be held responsible for any trouble arising with uninsured items RETURN POLICY
Free shipping by insured 1st class express courier is specially being offered by us
Please note it costs us £35.00 for Europe - £65.00 for USA/Canada
In case of returning an item because not happy all shipping will be at buyer's cost
including what we spent to send the item.
Shipping will be detracted from the refund
Please be aware of this before bidding
We do not give refund for buyer's remorse or frivolous bids or as a rule
For International Buyers due to nature of international shipments -import/export regulations, returns are accepted only for items unintentionally misrepresented. Therefore in case of misrepresentation, we ask our buyers to provide for a written grade report by a major laboratory like GIA or EGL which must be presented and both Colour and Clarity must be at least two grades lower.
Sorry we do not give for grant your own jeweller opinion.
Opinions are based on personal and different experience of trade.
Sorry, we do not give any compensation or partial refund!
If you feel the item has been misrepresented but still want to keep it and think you are in the right to get partial refund? Sorry we do not give Partial Refund under buyer's judgement only.
We think is unfair from buyer to ask for it. Without getting our goods back we are not able to check the mistake we made.
Therefore we do not renegotiate on final prices.
We are Firm on that!
Please note that we will not accept returns of re-sized/altered jewels even if done by us on buyer's request.
If you feel that meet our requirement for a refund please contact us within 72 hours from the date of receipt by e-mail. Merchandise must be returned undamaged, unaltered and insured at buyer's expense within 3 days. We reserve the right to inspect merchandise before issuing a refund.
Shipping is not refundable
We sincerely do our best to make buyers happy with every single purchase, our target is customers come back for more. We feel our policies are fair to protect both sides. We are Square trade verified seller, this service help both parts and you can feel sure if there is something to go wrong, we always do the maximum to sort out!
CUSTOM and DUTY
There are no Duty or Tax to be paid within EU members countries
for further details you can visit the official EU web site here:
http://europa.eu.int/comm/taxation_customs/dds/en/tarhome.htm
US Custom Duty
Import custom's duty -if any- are responsibility of the buyer
Some useful tips for a successful transaction
Before bidding read carefully all information given regarding the item. If you have doubts we welcome your questions and requests.
Make sure it is something you really like and you can afford.
If you place a bid by mistake it is your right to retract it, but please do it on your own. Don't ask us to do it for you!
To avoid any negative feedback.
Please be serious when bidding.
Do it only if intend to complete and honor your bid.
Have respect for other people work and time.
We expect buyer to contact us promptly -unconditionally- or otherwise if previously accorded (before auction ending)
We ask you to be serious and responsible when bidding, we do our business seriously with great care for our buyers.
We expect you to do the same.
Thank You | 
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