Frequently Asked Questions
Q:What are Clip in Hair Extensions?
:If you are looking for a quick, Do It Yourself hair extension system with no long-term bonding, then you have found it. Lush Hair Extensions are easy to attach and can be perfectly matched with your own hair - giving you longer hair, lowlights, highlights, or added volume.
Q:How are they attached to my own hair?
A:They clip under your own hair by small snap on clips. The clips used are the highest quality clips with a silicone insert so they will not slip and are extremely secure, the clips are also the same colour as the hair and once fitted the clips are totally undetectable. For further instructions please see our clip in guide page
Q:How long does my own hair need to be to use clip in extensions?
A:As a general rule your hair should be a minimum of 2 inches above your shoulders.
Q:What colour Will best match my own hair colour?
A:If, after looking at our colour guide, you are still unsure which colour you require to match your hair, Don’t worry we are here to help, we offer a FREE colour matching service. Please send a clear picture of your hair to firstname.lastname@example.org Once received, one of our team will colour match your hair for you so you can be confident
Q:How long do the extensions last?
A:Our hair extensions are 100% human hair, so If you treat them with care it is not uncommon for our extensions to last up to twelve months. If not treated with care they will need to be replaced every three to six months. The better you look after them the longer they will last.
Q:What type of Hair is used for Lush Hair Extensions?
A:Lush Hair Extensions are 100% Remy Human Hair that originate from raw cuttings meaning our hair is root point correct i.e. the cuticles are aligned the same way.
Q:What weight is the Hair and what type of clips are used?
A:The weight of the hair varies depending on length and style the following weights are for Fullhead sets before the clips have been attached: 15” Full Head Set 85g 18” Full Head Set 95g 20” Full Head Set 105g 24” Full Head Set 120g 26” Full Head Set 130g Lush Hair Extensions use metal clips with silicon tubing for secure grip and are one i
Q:Can they be straightened, curled and / or cut?
A:Yes, it’s real human hair, so you can treat it as you would your own. Lush Hair Extensions can be straightened, curled and/or cut.
Q:Can I colour/Dye the hair?
A:Yes. The hair can be coloured. As a general rule it is easier to darken the hair than to lighten the hair. But blonde hair has been bleached more so more caution must be taken. Always use a good quality hair dye and test a small sample first
Q:I wash them and how often should I do that?
A:Wash them as you would your own hair. However for best results you should use a low PH shampoo and a small amount of conditioner, the extensions should be left to dry naturally.
Q:When will I get the item?
A:All items are posted next day and delivered within 48 to 72 hours of receiving payment. As a general rule, when you have made payment the following guide should be used to expect delivery: UK Mainland: 2 to 3 working days EUROPE: 4 to 7 working days WORLDWIDE: 6 to 9 working days
Q:Can I exchange the item if I choose the incorrect colour?
A:We offer a FREE colour match service, if you are unsure which colour will be best matched to your hair. However, we will happily exchange your item if it’s not the right colour.
Q:Do you offer refunds?
A:If you are unhappy with our product for any reason you can return it within 7 days, in its original state, for a full refund or exchange, postage charges are non-refundable, unless the item is defective, in which case we will reimburse you the postage costs in full.