FREQUENTLY ASKED QUESTIONS
Q. How long have you been on selling on eBay?
A. We have been buying and selling on eBay for 7 Years
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Q. I've not bought from you before, how reliable are you?
A. As an eBay Business Seller, we have to reach certain criteria as
required by eBay. However, we do have 100% Feedback, so you
can buy from us with confidence.
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Q. I want to order several items at once, but one of the items has
a postal charge, and the others don't, how much would the
postage be?
A. The postage would only be charged for the heavier item, as listed in
the description. We will put all your items in the same package for
no extra charge.
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Q. I've ordered two items that both have postal charges, do you combine
postage?
A. Yes, certainly, this should be done automatically, or wait for the invoice
from us that will show reduced postage.
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Q. It's taking me a while to decide what I would like to buy from you, but I
have already bought a BIN item, how long do I have to choose other
items to be delivered in same package?
A. We understand that it can take a while to look through all our items, so
we give you up to 3 days to decide what else you would like to buy
after your first BIN purchase that you would like put into the same
package. Just let us know you if you are doing so.
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Q. My item has not arrived after 7 working days, what should I do?
A. Refer to our terms and conditions page.
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Q. My item has arrived faulty, what should I do?
A. Refer to our terms and conditions page.
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Q. Can I send my item back?
A. Refer to our terms and conditions page.
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Q. Can I have my item delivered to another address other then mine?
A. Certainly, as long as we have your verified Paypal address, we can
send your items to any UK address. This is useful if you want your
items delivered to your works address or friends or family.
Especially if you don't want the person who you are giving the card
to too see it come through their letterbox before you've written it!
You can either email us to tell us where you want your items sent too,
or put the address in the message section of your paypal
payment invoice.
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Q. Do you deliver Overseas?
A. Yes, for Europe, USA and Canada, please allow 14
days for your item(s) to arrive.
For other Worldwide destinations, please allow 21 days for your
item(s) to arrive.
(We've send items to places as far away as Fiji islands etc.
However,
for the more remote places, you should allow 28 days for delivery!)
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Q. I have a question about one of your items, can I email before I buy.
A. Absolutely, we are happy to answer any questions about our products.
Or you can phone us on: 0845 5190 119 (Free from a BT landline)
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